Program Manager - Supported Living

Reasors Food Stores; Everett (WA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Health savings account

Health reimbursement arrangement

401K matching

Life insurance

Employee assistance program

Pet insurance

College savings plan

Job summary

Sunrise Services, Inc. is seeking an experienced Program Manager for the Supported Living team. You will lead Direct Care Supervisors, ensure quality care, and coordinate across QA, Health Care, and Staffing teams to support adults with diverse needs.

The role requires strong leadership, rigorous compliance with policies, and readiness to respond after hours as needed. Competitive benefits and growth opportunities are highlighted.

Qualifications

• Requires a high school diploma or equivalent; Bachelor’s degree or higher preferred.
• Experience in social services, management, and client-centered care is required.
• Valid Washington driver’s license with clean record is necessary.

Responsibilities

• Oversee Direct Care Supervisors and ensure service plan compliance.
• Coordinate training between teams and act as program spokesperson.
• Ensure client care aligns with state and federal guidelines and reports.

Skills

Client advocacy

Time management

Driving

Flexibility

Staff supervision

Education

High School Diploma or Equivalent

Bachelor’s/Master’s preferred

Job description

• Base Pay $25.00 - $31.00 / Hour

Contact information

• Email [e-mail]

Sunrise Services, Inc. is seeking an experienced individual with a positive, proactive and priority-focused perspective. Be the next Program Manager on our Supported Living team!

Come join a dynamic, team-driven environment, that features an abundance of opportunity for growth and development! At Sunrise, you not only start a job, but a career that truly makes a difference in the lives of others!

About the Program

The Supported Living Program (SL) provides community living services for adults with a wide range of disabilities and mental health challenges. The SL program promotes self-determination, independence, and competence for clients.

General Responsibilities

Manage community living instruction and support services for participants with developmental disabilities who may also have mental illnesses and sexual, criminal, or other challenging issues. Promote dignity, respect, and a high quality of life for all clients. Manage Direct Care Supervisor’s and ensure the effectiveness of services and compliance with service plans. Ensure that all clients receive care, support, and assistance in accordance with agency, local, state, and federal guidelines. Coordinate training and information sharing between Direct Care Supervisor’s, the After Hours Team, Staffing Team, Behavioral Team, and Health Care Team. Act as a spokesperson for assigned programs, both within and outside of the company. Work outside of business hours when On-Call and Direct Care Supervisor’s, After Hours Coordinator’s, or other client advocates are not available.

Essential Functions

• Advocate for client dignity and respect. Ensure that all of your staff are promoting a People First attitude and complying with client service plans.
• Oversee compliance and implementation of appropriate records, tracking mechanisms, reports, and documentation.
• Ensure prompt response and collaboration with QA and Health Care teams
• Maintain knowledge of and interact individually with program clients. Make monthly visits to all sites. Consult with Direct Care Supervisor’s as necessary to develop and revise strategies and plans for the most effective care and development.
• Interact appropriately with and guide coordination with governmental agencies, family and community members, and social service agencies.
• Supervise Direct Care Supervisor’s. Orient, train, and evaluate the performance and behavior of Direct Care Supervisor’s. Schedule Team meetings to facilitate training and information sharing. Assist in the training and performance management of Direct Support Professionals supervised by your Direct Care Supervisor’s.
• Regularly review Sunrise documents to ensure they comply with client service plans, WACs, DDA policy and promote client power and choice. Ensure that they are being reviewed and updated as needed and that the appropriate persons have signed off on them. This includes documents such as annual consents, fall harm reduction plans or other health and safety protocols, and other necessary documents.
• Assist in the interviewing and hiring process of new Direct Care Supervisor’s, LDSP’s and DSP’s. Partner with the staffing department for shift assigning and onboard training of new Direct Support Professionals.
• While providing direct support for the clients in their homes or during site visits, ensure the homes are clean and compliant per state requirements.
• Respond promptly and appropriately to challenging client behaviors and problems at sites, both during regular hours and after-hours when On-Call.
• Observe client’s functional conditions and report changes immediately to DDA and the SL Director. Ensure action is taken promptly to adjust plans and procedure accordingly for client health and safety.
• Investigate and report incidents, accidents, and/or problems involving clients and staff. Determine causes and identify steps for preventing repetition.
• Respond promptly to Urgent Call Center calls during all On-Call hours. Collaborate with them to problem solve, make supervisory calls, and assist with plans to utilize the available resources efficiently.
• Maintain knowledge of and ensure compliance with applicable Federal and Washington statutes and administrative rules, contracts with funding agencies, and company policies.

Skills and Abilities

• Have knowledge of and advocate for both client and staff rights.
• Effective time management and ability to self-manage in order to balance regular tasks with emergencies that may arise.
• Must be able and willing to drive in inclement weather.
• Demonstrates strong flexibility skills with ability to exercise sound judgment in challenging dynamic situations, including behavioral and staffing issues. Able to adjust quickly and appropriately to shifting priorities. Skills in reading, synthesizing, and acting upon multifaceted information.
• Able to perform occasional light lifting up to 20 pounds, plus lifting and transferring of Clients as needed. Able to navigate stairs in multi-story buildings where buildings are without the use of functioning elevators.

Education

High School Diploma or Equivalent required. Bachelor’s degree or Master’s degree in Social Services or similar field strongly preferred. May substitute relevant experience for education on a year for year basis.

Experience

3 years’ experience in Social Services or related field/experience. 1 or 2 years management experience or leadership experience. Experience working with clients with developmental disability preferred.

Licensure/Certification

• DSHS background check clearance and federal fingerprinting required.
• Obtain CPR/ First Aid Certification and NAR within 90 days of hire.
• Attend and complete Buzz on Adult Learning and Peer Coaching training course within the first 90 days of hire or advancement.
• Become Nurse Delegated for all clients within 6 months of becoming delegable.
• Complete additional clearance requirements for Community Protection within 6 months of hire.
• Must have a current Valid Washington State Driver’s License and must have and maintain a driving record that meets company driving requirements and policy.
• Attend training required by applicable laws.

Other Considerations

• At least 18 years of age.
• $50,000 automobile liability insurance.
• Independent and systems thinking.
• Must have reliable transportation.

Shift

M - F 8AM - 5PM

Compensation

• $25-$31/hr
• Wages are determined by applicable industry experience, education, and certifications/licensure.
• Paid vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees)
• Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time)
• Holiday pay, with 8 holidays observed
• Paid ‘Floating’ Holiday to be used on a day of choice
• Health Savings Account
• Health Reimbursement Arrangement
• Basic Life & AD&D insurance
• WA Paid Family Medical Leave
• Employee Assistance Program
• Pet Insurance
• Legal & IDShield
• Accident, Critical Illness, & Hospital Insurance
• 401K (Currently matching 50%)
• Life Insurance
• College savings plan

Why Sunrise Services Inc

• An abundance of opportunity for growth and development
• Competitive benefits and Compensation plan
• Making a true difference in the community, and the lives of vulnerable individuals

To comply with Federal law, Sunrise Services participates in E-Verify. All newly hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.