Program Manager (Health Homes)

Reasors Food Stores; Everett (WA); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health Savings Account

Health Reimbursement Arrangement

401K with matching up to 6%

Paid vacation

Sick Leave

Holiday pay

Job summary

Sunrise Services, Inc. in Everett, WA is seeking a Program Coordinator for the Health Homes Program to connect clients with health and social services. You will work closely with a multidisciplinary team to coordinate care and support client goals.

The role offers growth opportunities, competitive benefits, and a mission-driven environment focused on community impact. A valid WA driver's license is required, and the position includes comprehensive benefits and salary commensurate with experience.

Qualifications

• Education: BA in Social Services or related field.
• Two years supervisory/management experience required.
• Washington state driver's license, acceptable driving record, and proof of insurance.

Responsibilities

• Work as a member of a multidisciplinary team.
• Provide administrative support and supervision to team members, including approval of timesheets, leave requests, supply requests, mileage and expense reporting, completion of performance reviews as scheduled, disciplinary incidents, and monitoring compliance of training requirements.
• Screens referrals for eligibility and appropriateness. Assign accepted clients to appropriate team members.
• Notifies referral sources of acceptance into the program or inform them why the client could not be accepted. Notify them of any delays in starting services and approximate timeframes. Maintain a waiting list, when needed.
• Ensure that all clients have a Health Action Plan and oversee development and needed revisions to address clients’ changing needs.
• Provide regular and supportive supervision to team, ensuring that they fully understand program objectives, case note documentation process, program requirements, best practices, and agency and program policies and procedures.
• Monitors contract changes and negotiations with all signed contracts and CCOs.
• Attends all contractual meetings as a representative of Sunrise Health Homes Program.
• Facilitates all staff meetings and team lead meetings and completed one-on-one meetings with Care Coordinators for caseload reviews, progress checks, to include routine coaching and support to drive program divisional and agency goals and objectives.
• Processes clients that are opting out of the Health Homes program.
• Completion and oversight of audits and reviews with all contracts.
• Manage due diligence completion to ensure accuracy and communicate changes with insurances.
• Identifies and completion of reinitiated services for returning clients to contracted CCO’s.
• Oversees all new hire interviews, candidate selection, and new hire training and orientation.
• Manages all Release of Information and Records Requests.
• Oversees and manages program office spaces where staff are located - in Everett, Mt Vernon, and Bellingham. Reports any maintenance problems.
• Works in partnership with leaders of co-located programs to ensure effectively shared resources and spaces.
• Actively markets and promotes awareness of the Health Homes program. Oversees team marketing and networking activities.
• Effectively manages program budget - ensure effective tracking systems are in place.
• Seeks consultation and feedback from department head, executive management, program staff, clients, family members, and residential providers.
• Develops satisfaction surveys to be completed by clients, referral sources and residential providers. Collect, compile, and report data from returned surveys.
• Develops appropriate short term and long-term objectives, strategies, standards, and processes for Health Homes operations with the goal of continuous measurable improvement.

Skills

Team collaboration

Administrative support

Supervisory experience

Time management

Education

Bachelor's in Social Services

Job description

• Base Pay $34.62 - $40.38 / Hour
• Employee Type F/T Non-Exempt 160+

Description

Sunrise Services, Inc. is looking for aProgram Coordinator to join our Health Homes Program!

In this rewarding role, you will work closely with clients to connect them with the health and social services they need to live healthier, more fulfilling lives. You’ll be part of acollaborative, mission-driven team that is passionate about supporting the community.

At Sunrise, you’re not just starting a job—you’re building ameaningful career with opportunities for growth and development while making a real difference in the lives of others

About the Program

Health Homes is an outreach program which engages clients (including pediatrics) in the community with health and social services to best meet their needs. Health Home (HH) Services are intensive services that coordinate care across several domains. The purpose is to coordinate clinical and social service expertise for high risk clients with complex chronic conditions, mental health challenges, substance use disorder issues, and/or long term service needs and supports.

Duties & Responsibilities

Work s as a member of a multidisciplinary team.

Provide s administrative support and supervision to team members including approval of timesheets, leave requests, supply requests, mileage and expense reporting, completi on of performance reviews as scheduled, disciplinary incidents, and monitoring compliance of training requirements.

Screen s referrals for eligibility and appropriatenes s. Assign accepted clients to appropriate team members.

Notifies referral sources of acceptance into the program or inform them why the client could not be accepted. Notify them of any delays in starting services and approximate time frames . Maintain a waiting list, when needed.

Ensure s that all clients have a Health Action Plan and oversee development and needed revisions to address clients’ changing needs.

Provide s regular and supportive supervision to team , ensuring that they fully understand program objectives, case note documentation process, program requirements, best practices, and agency and program policies and procedures.

Monitor s contract changes and negotiations with all signed contracts and CCO’s.

Att ends all contractual meetings as a represent ative of Sunrise Health Homes Program .

Facilitate s all staff meetings and team lead meetings and completed one -on-one meetings with Care Coordinators for caseloa d reviews, progress checks, to include routine coaching and support to drive program divisional and agency goals and objectives .

Processes clients that are opting out of the Health Homes program .

Completion and oversight of audits and reviews with all contracts.

Manage due diligence completion to ensure accuracy and comm unicate changes with insurances .

Identifies and completion of reinitiated services for returning clients to contracted CCO’s .

Oversees all new hire interviews, candidate selection , and new hire training and orientation .

Manages all Release of Information and Records Requests.

Oversee s and manage s program office spaces where staff are located - in Everett, Mt Vernon , and Bellingham. Report s any maintenance problems. Work s in partnership with leaders of co-located programs to ensure effectively shared resources and space s.

Actively market s and promotes awareness of the Health Homes program. Oversee s team marketing and networking activities .

Effectively manage s program budget - ensure effective tracking systems are in place. Work closely with accounting department, as needed .

Seek consultation and feedback from department head, executive management, program staff, clients, family members, and residential providers .

Develops satisfaction surveys to be completed by clients, referral sources and residential providers. Collect, compile, and report data from returned surveys.

Develop s appropriate short term and long-term objectives , strategies, standards, and processes for Health Homes operations with the goal of continuous measurable improvement.

Education/Experience

Education : B .A. of Social Services, or related field .

Experience: At least two years supervisory / management experience required .

Other Considerations :

Current valid Washington State driver's license, acceptable driving record, and proof of insurance.

Schedule

Compensation

• $ 34.62 - $40.38/hr
• Wages are determined by applicable industry experience, education, and certifications/licensure.
• Paid vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees)
• Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time)
• Holiday pay, with 8 holidays observed
• Paid ‘Floating’ Holiday to be used on a day of choice
• Health Savings Account
• Health Reimbursement Arrangement
• Basic Life & AD&D insurance
• WA Paid Family Medical Leave
• Employee Assistance Program
• Pet Insurance
• Legal & IDShield
• Accident, Critical Illness, & Hospital Insurance
• 401K & matching up to 6%
• Life Insurance
• College savings plan

Smart Connect

KisX

Perks at work

Husk

Why Sunrise Services INC?

• An abundance of opportunity for growth and development
• Competitive benefits and Compensation plan
• Making a true difference in the community, and the lives of vulnerable individuals

To comply with Federal law, Sunrise Services participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.