Program Manager- Supported Living

Socket.dev; Charlestown (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Rauch Inc. is seeking a Program Manager for Supported Living to lead staff and oversee service delivery across multiple homes. You will supervise DSPs and Home Leaders, coordinate ISPs, and ensure adherence to regulatory standards while fostering person-centered care and community integration.

The role requires scheduling flexibility, strong communication, and a commitment to quality, with on-call responsibilities and on-site work in Indiana. Reach out to the contact below for details.

Qualifications

• Proven leadership, supervision, and team development capabilities.
• Excellent written, verbal, and electronic communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Demonstrated empathy and commitment to person-centered services.

Responsibilities

• Supervise DSPs and Home Leaders; provide coaching and performance management.
• Oversee ISPs, monitor client progress, and adjust service strategies with the interdisciplinary team.
• Manage staffing schedules and on-call rotations; ensure coverage and crisis response.
• Complete admin tasks: billing, timesheets, mileage, and required documentation.

Skills

Leadership

Communication

Multitasking

Problem solving

Empathy

Job description

Description

JOB TITLE: Program Manager – Supported Living

DEPARTMENT: Community Living

SUPERVISOR'S TITLE: Assistant Director - Supported Living

POSITIONS SUPERVISED: Direct Support Professionals – Supported Living and Home Leaders – Supported Living

JOB STATUS: Full-Time, Non-Exempt

SCHEDULE: Monday–Friday, 8:00am–4:30pm, plus 24/7 on-call

Summary:

Provide leadership and oversight for Supported Living services, ensuring high-quality, person-centered care for individuals served. This role is responsible for staff supervision, service delivery, and program operations, while ensuring compliance with agency standards, regulatory requirements, and best practices.

Key Responsibilities:

Staff Leadership & Supervision

• Supervise, coach, and support Direct Support Professionals (DSPs) and Home Leaders
• Assist in staff recruitment, hiring, onboarding, training, and performance management
• Provide ongoing feedback, conduct evaluations, and address performance concerns
• Ensure adequate staffing coverage and collaborate with Home Leaders to fill open shifts

Service Delivery & Program Oversight

• Oversee implementation and effectiveness of Individual Support Plans (ISPs)
• Monitor client progress and adjust service strategies in collaboration with the interdisciplinary team
• Ensure services are person-centered and promote independence and self-advocacy
• Maintain regular communication with individuals served, families, and providers
• Conduct weekly home visits to monitor service quality, staff performance, and compliance
• Provide or coordinate transportation and ensure access to community resources

Scheduling & Operational Management

• Review and approve staff schedules to ensure appropriate coverage and compliance
• Maintain oversight of staffing patterns and operational needs across assigned homes
• Participate in on-call rotation and provide 24/7 support as required
• Work flexible hours, including direct service shifts during staffing needs or crises

Documentation & Administrative Duties

• Ensure accurate and timely completion of all required documentation
• Complete administrative tasks such as billing, timesheets, and mileage reports

Qualifications & Skills:

• Strong leadership, supervision, and team development skills
• Excellent communication (written, verbal, and electronic)
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision‑making abilities
• Demonstrated empathy and commitment to person‑centered services

Physical & Work Requirements:

• Ability to work a flexible schedule, including evenings, weekends, and on‑call responsibilities
• Ability to work in multiple home settings as needed
• Ability to provide direct care support when required (including personal care tasks)
• Ability to lift, push, or pull up to 40 lbs
• Frequent standing, walking, and travel between service locations
• Valid driver’s license, reliable transportation, and proof of insurance

Certifications & Training Requirements:

• CPR, First Aid, and Bloodborne Pathogens certification
• Certified Restraint Training
• Core A & B certification
• Completion of required agency and regulatory trainings (e.g., Human Rights, Safety, Medication Administration)

Additional Information:

For more information, please reach out to Brian James at [e-mail]

Rauch is a Drug‑Free Workplace, an Equal Opportunity/Affirmative Action Employer, and a strong advocate of workforce diversity, including individuals with disabilities and veterans.