PROGRAM MANAGER

Apis Services, Inc.; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Apis Services, Inc. in Philadelphia is looking for a Program Manager to lead residential site operations. You will supervise DSPs, manage scheduling, and ensure client well-being through effective program management.

The ideal candidate will have a Bachelor's degree in a relevant field, and experience in mental health care, particularly with adults diagnosed with IDD. Strong leadership, crisis management skills, and the ability to operate administrative functions are essential. A valid driver's license is also required.

Qualifications

• 3 years of mental health direct care experience (2 years supervisory).
• Experience with adults with IDD/behavioral mental health diagnosis.
• Strong understanding of regulations and RHD values.

Responsibilities

• Provide guidance and leadership to Direct Support Professionals (DSPs).
• Manage site scheduling and respond to crises.
• Monitor and reconcile site-related expenditures.

Skills

Leadership

Crisis management

Communication

Training and mentoring

Administrative skills

Education

Bachelor’s Degree in relevant fields

Master’s Degree (preferred)

Tools

Computer literacy

Valid driver's license

Job description

Program Manager Position Overview

The Program Manager provides leadership to program staff in collaboration with the Program Director. The Program Manager is responsible for ensuring the creation of a safe and healthy environment that fosters communication, a sense of well‑being, empowerment, and support to the consumers supported by the program. The Program Manager is responsible for the overall management of the residential site(s) and for supervising all staff working in the site/group(s). The Program Manager will act as a role model for employees regarding the expectations of how the job duties should be performed, the attitude to maintain while at work, and appropriate interactions with consumers and other professionals. A commitment to the RHD values should be demonstrated in the performance of job duties. The Program Manager reports directly to the Program Director.

Essential Responsibilities

Leadership

• Provide guidance and leadership to DSPs, including supervision as assigned by the Program Director.
• Provide DSP training and mentoring that supports staff development; document and address any identified needs for improvement.
• Manage site scheduling, including all callouts, no‑shows, and time‑off requests to provide coverage as needed.
• Assist in interviewing new DSP candidates.
• Participate in and attend planning and team meetings for consumers.

Programming

• Respond appropriately to crises by notifying the appropriate persons and completing/submitting incident reports.
• Report any medical concerns to the Program Director immediately.
• Respond to the needs of all residents when they supersede the responsibility of the DSP.
• Act as liaison with residents’ case managers to ensure open and effective communication.
• Develop and coordinate monthly consumer activity planning and ensure implementation.
• Provide day‑to‑day program support to ensure services are provided per the ISP/treatment plan.

Administrative

• Manage, monitor, and reconcile all site and consumer‑related expenditures as required.
• Oversee maintenance, upkeep, and safety of the physical site and site vehicles; report needed repairs, upkeep, and conditions to the Program Director.
• Monitor and ensure timely and accurate completion of documentation (logs, medications, inventories, incident reports, assessments, progress logs, etc.) and communicate issues or problems directly to the Program Director.
• Participate in quality assurance activities as assigned.
• Other duties as assigned by the Program Director.

Required Qualifications

• Bachelor’s Degree in social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, or education.
• Preferred: Master’s Degree.
• 3 years of mental health direct care experience (2 of which shall include supervisory experience).
• Minimum 3 years’ experience working with adults with IDD/behavioral mental health diagnosis.
• Strong working knowledge of the appropriate regulations, RHD values, and program policies and procedures.
• Basic computer and internet literacy; ability to use applications such as email, time recording, and other programs to enter and retrieve data as necessary.
• Valid driver’s license and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if applicable.

Physical Demands

• Exposure to fumes.
• Exposure to dust.
• Exposure to extreme heat.
• Exposure to extreme cold.
• Wet and/or humid environment.
• Exposure to loud noise.
• Exposure to confined spaces.
• Mists or gases.
• Exposure to mechanical hazards.
• Exposure to chemical hazards.
• Exposure to electrical hazards.
• Exposure to burn hazards.

Essential Physical and Functional Requirements

• Exert up to 50 pounds occasionally, 20 pounds frequently, 10 pounds constantly to move objects.
• Stand/sit (stationary).
• Walk.
• Use hands/fingers.
• Climb stairs/ladders.
• Talk/hear.
• See.
• Push/pull.
• Repetitive motion.
• Reach high/low.
• Kneel/stoop/crouch/crawl.
• Proficient use of computers, mobile devices, and agency software.
• Business use of company equipment including telephone and vehicle.

Schedule Flexibility

Work schedules may be subject to change based on business needs, including evenings, weekends, and location.

Equal Employment Opportunity Statement

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.