Program Manager (Team Coordinator)

Socket.dev; Auburn (WA); On-site; USD 43,000 - 49,000; Full time

Benefits offered by this job

Cell phone reimbursement

Internet reimbursement

Major medical coverage

Vision insurance

Life insurance

Long-term disability insurance

Travel assistance

Dental plans (self-paid options)

Paid holidays

Job summary

Socket.dev, a nonprofit serving South King County, is seeking a Program Manager (Team Coordinator) to oversee supported living services and lead a team of Direct Support Professionals. This role focuses on coordinating health care, managing benefits, emergency support, and ensuring thorough documentation and communication.

Ideal candidates bring supervisory experience, strong listening and organizational skills, and a person-centered care mindset to support adults with developmental

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Experience supervising Direct Support Professionals and coordinating community-based services.
• Strong listening, communication, organization, and documentation skills.

Responsibilities

• Leadership: Provide direct supervision to up to 20 Direct Support Professionals (DSPs), mentor staff, and conduct performance reviews to support a high-performing team.
• Advocacy: Coordinate and document health care services for individuals in accordance with state and agency requirements.
• Support Management: Monitor and maintain each individual’s medical and service benefits to support continued access to essential resources.
• Direct Support: Provide immediate assistance during emergencies, including physical transfers and personal hygiene support.
• Financial Oversight: Reconcile each individual’s financial records monthly to ensure accuracy and accountability.
• Collaboration: Schedule and attend required monthly meetings, prepare written meeting documentation, and promote open communication and teamwork.

Skills

Leadership

Staff mentoring

Performance reviews

Communication

Documentation

Person-centered care

Education

High School Diploma or equivalent

Job description

Program Manager (Team Coordinator) – Supported Living

Are you passionate about supporting others, making a positive impact, and building strong teams? If so, you may be the person we need to help advance our mission.

We are a nonprofit organization in South King County that provides individualized supported living services to adults with developmental disabilities. We are seeking a dedicated Program Manager to help carry out this mission.

Your Responsibilities:

You will oversee community-based and daily support services for individuals living in their own homes in South King County. Key responsibilities include:

• Leadership: Provide direct supervision to up to 20 Direct Support Professionals (DSPs), mentor staff, and conduct performance reviews to support a high-performing team.
• Advocacy: Coordinate and document health care services for individuals in accordance with state and agency requirements.
• Support Management: Monitor and maintain each individual’s medical and service benefits to support continued access to essential resources.
• Direct Support: Provide immediate assistance during emergencies, including physical transfers and personal hygiene support.
• Financial Oversight: Reconcile each individual’s financial records monthly to ensure accuracy and accountability.
• Collaboration: Schedule and attend required monthly meetings, prepare written meeting documentation, and promote open communication and teamwork.

Qualifications/Experience:

• Preferred experience includes at least three years in a supervisory role and five years providing supported living services in community settings. Strong candidates will also demonstrate:
  • The ability to build supportive relationships with DSPs, individuals receiving services, and their families.
  • Experience developing individualized support plans tailored to each person’s needs.
  • The flexibility to work varying schedules as required.
  • Excellent listening and communication skills, along with strong organizational and documentation capabilities.
  • A deep understanding of person-centered support philosophies.

Required:

• Must be at least 18 years old.
• High school diploma or equivalent.
• Valid driver’s license with no pending risk of loss.
• Ability to pass Washington State and FBI fingerprint-based background checks. See WAC 388-113-0020 for a list of disqualifying crimes; not all convictions are disqualifying.

What We Offer:

• Competitive Wages: The starting wage is $31.00 to $35.23 per hour, with potential bonuses. Employees receive an additional $60 per day when responsible for the company’s emergency cell phone.
• Reimbursements: Receive partial reimbursement for eligible personal cell phone and home internet expenses.
• Comprehensive Benefits Package: Benefits include major medical coverage with minimal employee contributions and a Health Reimbursement Arrangement (HRA); employer-paid vision, life, and long-term disability insurance; and travel assistance. Employees may also choose self-paid dental plans, additional life insurance, and pet insurance.
• Paid Time Off: Receive paid holidays, sick leave, and vacation time.
• Mileage Reimbursement: Receive mileage reimbursement for eligible work-related travel.
• Retirement Plan: Access to a 401(k) plan with company match after one year of service.