Program Manager, Study Away

Dartmouth College; Hanover (NH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Dartmouth College is seeking a Program Manager to oversee a portfolio of faculty-directed programs, serving as the main point of contact for students, faculty, and partner institutions throughout each program life cycle. The role blends student services, logistics, and partnership management to ensure safe, enriching, and academically rigorous experiences.

You will coordinate itineraries, monitor budgets, and support faculty and partners across international and domestic settings.

Qualifications

• Bachelor's degree in International Education, Higher Education Administration, Business, or a related field.
• Minimum 3 years of experience managing studyaway, international exchange, or similar high-visibility student-service programs.
• Proven track record coordinating faculty and external partners across cultural and institutional boundaries.
• Exceptional interpersonal and communication skills; ability to work with diverse student populations, faculty, and international partners.
• Excellent public speaking, presentation and writing skills; strong managerial, organizational, and administrative abilities.

Responsibilities

• Maintain accurate student records and monitor enrollment in the Terra Dotta system.
• Design and deliver orientation sessions (in-person and virtual) covering cultural preparation and safety protocols.
• Develop and execute detailed program itineraries with faculty directors and partners.
• Monitor program budgets and coordinate with operations to approve expenditures.

Skills

Interpersonal skills

Public speaking

Project management

Data interpretation

Crisis management

Microsoft Office

Education

Bachelor's degree in International Education, Higher Education Administration, Business, or related field

Tools

Microsoft Office Suite

Google Workspace

Student information systems

Travel booking tools

Budgeting software

Job description

The Program Manager will manage a portfolio of faculty directed programs and be the primary point of contact for students, faculty, and partner institutions throughout the life cycle of a select number of programs. The role blends student services, operational logistics, and collaborative partnership management to ensure safe, enriching, and academically rigorous experiences for all participants.

Required Qualifications - Education and Yrs Exp

Bachelors plus 2-3 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Education & Experience

• Bachelor's degree in International Education, Higher Education Administration, Business, or a related field.
• Minimum 3 years of experience managing studyaway, international exchange, or similar highvisibility studentservice programs.
• Proven track record coordinating faculty and external partners across cultural and institutional boundaries.

Skills, Knowledge and Abilities

• Exceptional interpersonal and communication skills; ability to work with diverse student populations, faculty, and international partners.
• Excellent public speaking, presentation and writing skills are essential, along with managerial, organizational, and administrative skills; high level of self-sufficiency
• Strong organizational and projectmanagement abilities; proficiency with workflow automation, and student management systems.
• Analytical mindset; comfortable interpreting data and producing actionable recommendations.
• Crisismanagement competence; calm, decisive response to emergencies. * Must be able to balance competing priorities and manage work cycles that are tied to the academic calendar and include intense work times.
• Proficiency in Microsoft Office Suite, Google Workspace, and studentinformation platforms.
• Experience with travelbooking tools and budgeting software is a plus.
• Ability to travel internationally for site visits, partner meetings, and program oversight.

Desired Attributes

• Passion for international education.
• Creative problemsolver who thrives in a fastchanging environment.
• Culturally fluent, with experience living, studying, or working abroad.
• Demonstrated commitment to equity, inclusion, and accessibility in program design.

Working Conditions

• Potential for hybrid schedule with a mix of oncampus office work, remote tasks, and occasional site visits abroad.
• May require evening or weekend participation for orientation events, faculty workshops, and partner meetings across time zones.
• Regular interaction with a high volume of students and faculty; ability to manage competing priorities and tight deadlines.

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function? Not an essential function

Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Applicants will be asked to respond to three supplemental questions regarding years of direct experience, indirect experience, and people management experience. Responses will be reviewed alongside application materials. Your response will be cross-referenced with your application materials to verify accuracy and, for finalists, to inform salary placement.

Please ensure your resume and work history clearly reflect the full scope of your work, including position titles, employment dates, responsibilities, and supervisory duties. Incomplete or inconsistent information may affect how your experience is evaluated.

Quick Link

Key Accountabilities

Student Onboarding, Orientation, & Ongoing Support

• Maintain accurate student records and monitor enrollment in the student information system (Terra Dotta) ensuring compliance with required program requirements.
• Guide prospective participants through the post decision process, providing clear timelines and documentation requirements.
• Design and deliver orientation sessions (inperson and virtual) covering cultural preparation, health & safety protocols, and logistical essentials.
• Serve as the primary liaison for students before, during, and after their programs, addressing concerns and inquiries with professionalism.

Program Logistics & Operations

• Develop and execute detailed program itineraries, in consultation with the faculty director and program partner to ensure smooth delivery of program elements.
• Monitor budget and reporting for each program, working with Director of Operations team to approve and review expenditures in line with program budget.
• Ensure all program materials are up to date and documented to reflect emergency contacts and response protocols.
• Manage program documentation (contracts, memoranda of understanding, student participation documents) and ensure timely renewal and audit compliance.
• Leverage technology tools (e.g., air tables, google sites) to streamline workflows and improve the student experience.

Faculty Coordination & Partner Planning

• Collaborate with faculty members to deliver the program as it was envisioned and approved by the sponsoring unit in line with budget allocation.
• Facilitate joint planning meetings with academic departments, hostinstitution faculty, and program partners to finalize schedules, logistics, and academic support services.
• Maintain relationships with international partner universities, thirdparty providers, and local service vendors, ensuring mutually beneficial agreements and highquality delivery.
• Provide faculty with predeparture resources, including cultural briefings, best practices, and logistical checklists.

Data Collection and Reporting

• Collect and analyze program data (enrollment, satisfaction surveys, completion rates) to assess impact and identify areas for enhancement.
• Prepare regular reports for senior leadership regarding program updates and assessment from director reports and student evaluations.
• Lead postprogram debriefs with students, faculty, and partners to capture lessons learned and inform future program design.

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-- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

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