Program Manager - Student Success & Operations (Hybrid)

Clark College; Vancouver (WA); Hybrid; USD 50,000 - 68,000; Full time

Job summary

Clark College seeks a full-time, permanent Program Manager A in the Advising, Wellness, and Career Services department within Student Affairs. The role provides leadership of office operations, budget, and student success technologies, with a focus on equity-centered service.

The position is 40 hours weekly with a flexible schedule and potential for hybrid work, reporting to the Associate Dean. Responsibilities include supervising staff, guiding process improvements, and delivering

Qualifications

• Bachelor’s degree and one year of professional related work experience, or equivalent experience.
• One year of supervising staff in a student services or related environment.
• One year of budget experience including reconciliation and budget management.
• Experience using Microsoft Office suite.

Responsibilities

• Assist students with navigating college policies and procedures and provide appropriate resources to help ensure student success.
• Lead daily front office operations, ensuring efficient workflows and a welcoming, student-centered environment. Office operations include both virtual and in-person settings.
• Supervise front desk staff and student employees, including hiring, training, scheduling, and performance support.
• Coordinate and manage front desk staff schedules and service coverage to meet student and departmental needs.
• Provide exemplary service to students, staff, faculty and community members in electronic, virtual, phone and in-person interactions.
• Coordinate and oversee budget development and fiscal management activities for assigned programs.
• Review and analyze financial, statistical, and operational reports to assess program performance.
• Authorize and approve program expenditures and administrative transactions, including requisitions, vouchers, budget revisions, personnel actions, grants, and contract proposals.
• Develop, implement, and evaluate program, college, and state policies, procedures, and operational practices.
• Support implementation and effective use of student success technologies (e.g., Watermark, PeopleSoft and scheduling systems), including staff training and process improvements.
• Participate in leadership discussions and provide recommendations on operations, business practices, and service delivery.
• Conduct and participate in meetings and events in face-to-face and/or virtual settings Attend regular staff meetings and document meeting minutes as needed.
• Collect and analyze service data, identify trends, and support data-informed decision-making.
• Manage office needs and make appropriate requests for facilities, IT, Custodial and other areas as needed.
• Monitor budget activity using PeopleSoft, prepare reports, and identify potential concerns or opportunities.
• Utilize standard office software and learn new technologies; maintain organized and accurate records.
• Maintain and ensure compliance with federal, state, and institutional policies and laws (e.g., FERPA, HIPPA, ADA, Title IX).
• Serve as a member of college committees, councils, or teams as assigned or approved by supervisor
• Perform related duties as required.

Skills

Staff supervision

Budget experience

Education

Bachelor’s degree + 1 year related experience

Tools

Microsoft Office

Job description

Clark College seeks a full-time, permanent Program Manager A in the Advising, Wellness, and Career Services department within Student Affairs. The role provides leadership of office operations, budget, and student success technologies, with a focus on equity-centered service.

The position is 40 hours weekly with a flexible schedule and potential for hybrid work, reporting to the Associate Dean. Responsibilities include supervising staff, guiding process improvements, and delivering