Program Coordinator- Student Success Services

University of California; Bothell (WA); On-site; USD 47,099 - 52,933; Full time

Job summary

Cascadia College seeks a dedicated Program Coordinator to support Student Success Services, including the Running Start program, scholarships, and advising. You will handle applications, coordinate with students, staff, and external partners, and generate reports for stakeholders.

The role requires empathetic service and commitment to equity. Under the Academic Advisor/Running Start Specialist, you will manage records in various systems, maintain program materials, and provide frontline customer

Responsibilities

• Determine student eligibility for Running Start by applying knowledge of college and state policies.
• File and maintain student records related to the programs.
• Process and track incoming documents (Tuition Waiver forms, Transcript Evaluation forms, Running Start Application and Verification forms).
• Provide follow-up to students who do not have complete files.
• Update program databases, webpages and forms.
• Maintain the confidentiality of student records.
• Perform administrative support duties within the programs.
• Copy, fax and email documents; receive and process incoming forms.
• Coordinate running Start program activities including: information sessions, scholarships for textbook for eligible student, etc.
• Participate in ongoing training related to Running Start program duties

Job description

Cascadia College is seeking highly motivated individuals who are interested in being part of a smallyet dynamic community, with a faculty and staff that are dedicated to meeting the needs of our intersectional, diverse students.Cascadia College is committed to creating and supporting an equitable and inclusivefaculty, staff, and student population centered on dismantling systemic oppression and historic marginalization. Individual differences are celebrated in acommunityof learners focused on social justice, diversity, equity and inclusion .

Vacancy Announcement

Program Coordinator - Student Success Services

Priority Consideration Deadline: Tuesday, July 28th

ATTENTION CANDIDATES!

Under the general direction of the Academic Advisor/Running Start Specialist, the Program Coordinator ¿ Student Success Services performs a wide variety of tasks in support of the Student Advising and Success Services office including coordinating the Running Start Program, managing the Running Start Scholarships, and providing support to the Academic Advising team. The Program Coordinator will provide direct customer service to students, staff, and/or faculty, as well as communicate detailed program information about Running Start to internal and external stakeholders on an individual and group basis. This position will review and process applications, assist student workers as they review and process applications, and generate reports for a variety of stakeholders . Additionally, this position will monitor and triage departmental email inboxes and phones, as well as support other areas of Student Success Services, such as Student Accessibility Services, Admissions/Outreach and Enrollment Services, as needed.

As the Program Coordinator ¿ Student Success Services, it is expected that the following qualities will be demonstrated daily: a high degree of understanding and empathy for all students, faculty, staff, and visitors, as well as the ability to encourage the inclusion of all voices in decision-making, promoting equity in all areas, and actively working against institutionalized norms of oppression against historically marginalized people.

Employee Type: Full Time Classified, Permanent

Initial Salary: $3,738 - $4,201 Monthly DOE + 5% King County Premium Pay (KCPP)

Supervising Position: Academic Advisor/Running Start Specialist

Program Coordination:

Running Start:

• Determine student eligibility for Running Start by applying knowledge of college and state policies.
• File and maintain student records related to the programs.
• Process and track incoming documents (Tuition Waiver forms, Transcript Evaluation forms, Running Start Application and Verification forms.)
• Provide follow-up to students who do not have complete files.
• Update and amend student records in CTCLink, Navigate360 and related databases.
• Maintain the confidentiality of student records.
• Update program databases, webpages and forms.
• Perform administrative support duties within the programs.
• Copy, fax and email documents; receive and process incoming forms.
• Coordinate running Start program activities including: information sessions, scholarships for textbook for eligible student, etc.
• Participate in ongoing training related to Running Start program duties

Running Start Scholarships:

• Draft, revise, and send applications to qualifying students
• Implement a plan for awarding textbooks and/or other waivers to the qualifying students
• Organize invoices and receipts for auditing purposes before sending them to the foundation
• Coordinate with UBookstore to ensure students receive the textbooks
• Work with the Cascadia College Foundation to ensure distribution of funds/reimbursements

Academic Advising:

• Review and triage departmental email inboxes including academic advising
• Create and manage advising appointments in Navigate360
• Assign math, English and other subject placements based on college placement guide
• Assist with website update

Customer Support:

Running Start:

• Understand and independently articulate general program eligibility requirements, the application process, status and timelines to students.
• Serve as the primary contact to program participants and school district contacts.
• Respond to telephone, electronic, and in-person inquiries about the programs.
• Maintain timely correspondence with internal and external stakeholders.