Program Manager Sr

Plexus Corp.; Nampa (ID); On-site; USD 102,600 - 153,800; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Professional development opportunities

Work-life balance perks

Job summary

Plexus Corp. is seeking a Program Manager to lead the Customer Focus Team (CFT) and manage the day-to-day customer relationship. The role acts as the voice of Plexus to the customer and represents the customer within Plexus to enable program success.

The successful candidate will drive delivery planning, ensure cost-conscious execution, and collaborate across CM/CDs and other departments to improve financial performance and customer satisfaction.

Qualifications

• Bachelor’s degree with 8+ years of related experience or equivalent combination of education and experience.
• Experience leading customer-focused teams and programs.
• Strong collaboration across multiple functional areas to deliver programs.

Responsibilities

• Lead and coordinate the Customer Focus Team (CFT) to align with contract goals and drive decision-making.
• Oversee delivery planning and meet delivery commitments within cost parameters across programs.
• Build trust with customers and identify new sales opportunities in collaboration with CM/CDs.
• Share best practices in customer service; model Plexus Core Values and 5Es.
• Promote continuous improvement and capture CI wins across teams and sites.
• Develop and coach team members; support succession planning and capability development.

Skills

Team leadership

Program management

Customer focus

Cross-functional collaboration

Continuous improvement

Education

Bachelor’s degree with 8+ years of related experience

Job description

Purpose Statement

The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day‑to‑day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that they understand the overall program contract(s)/goals, perform consistently, and are empowered to make decisions and solve problems as they arise.
• Oversee delivery planning and ensure delivery commitments within cost parameters across responsible programs. Build trust relationships with customers and identify and work with CM/CDs on new sales opportunities.
• Establish and share best practices in customer service and satisfaction, be a role model of the Plexus’ 5Es and Plexus Core Values.
• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others and seek out and leverage global best practices to accelerate local operational excellence.
• Collaborate with CM/CD, Financial Analyst, and other departments to drive improvements in the financial performance of responsible program(s) and share best practices.
• If have direct reports: Responsible to exemplify and hold the team accountable to demonstrating the Plexus Core Values. Lead will focus on evaluating potential, driving succession planning, and ensuring employees receive development and coaching to realize their full potential.

Education and Experience

• Bachelor’s degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Benefits and Compensation

Salary Range: $102,600.00 – $153,800.00

Benefits include medical, dental, vision insurance, paid time off, retirement savings, professional development opportunities, and work‑life balance perks. For more information, visit the US benefits website.

Equal Opportunity Statement

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.