Senior Program Management Manager

Plexus Corp.; Buffalo Grove (IL); On-site; USD 142,900 - 214,300; Full time

Job summary

Plexus Corp. in Buffalo Grove, Illinois, is seeking an experienced leader for the Program Management function. The role involves hiring and developing Program Managers, ensuring adherence to customer contracts, and driving customer satisfaction through effective leadership.

The ideal candidate will have over 8 years of experience, a Bachelor’s Degree, and a strong ability to foster relationships with customers. The salary range for this position is $142,900.00 – $214,300.00 annually.

Qualifications

• 8+ years of related experience preferred, with a combination of education.

Responsibilities

• Lead Program Management function and develop a team of Program Managers.
• Ensure customer contracts and parameters are understood and adhered to.
• Build and maintain relationships with customers for service excellence.
• Lead customer satisfaction activities and metrics at the site.
• Manage customer transfers and transitions efficiently.
• Drive customer P&L and coach PMs on financial results.

Education

Bachelor’s Degree

Job description

Purpose Statement

Leads the Program Management function at a site. Hires, deploys and develops a team of Program Managers / supporting teams, ensuring effective collaboration with Operations and other site functions in driving customer satisfaction and the delivery of customer contracts. Establishes standard work and implements Plexus' best practices at the site.

Key Job Accountabilities

• Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
• Ensures that customer contracts and parameters are understood by PMs and CFTs and that PMs have the knowledge and skills to ensure adherence and delivery to contractual commitments. Partners and influences key stakeholders to recommended contract changes and improvements.
• Maintains close working relationships with the Plexus Market Sectors and customers in order to ensure customer service excellence. Establishes standard work for the PM team in respect to CFT Leadership, customer engagement, and delivery planning and execution.
• Leads and sponsors site customer satisfaction activities and metrics. Supports PMs and CM/CDs with best practice adoption and leads site level cross‑functional customer satisfaction improvement initiatives.
• In collaboration with Operations and Program Leadership, ensures effective planning and management of transfers and transitions – new customers (in), disengagements (out), NPI’s and transfers from/ to other Plexus sites.
• (If regionally applicable) Understands and drives the customer P&L for all site programs (sales, margins, mark‑ups, labor, inventory, PPV, etc.) and coaches and supports PMs to deliver to expectations and drive actions that improve financial results. Responsible for forecast projections for the PM department (PM resources).

Education / Experience Qualifications

• Bachelor’s Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Salary Range

$142,900.00 – $214,300.00

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

Equal Opportunity Employment

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodation Requests

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at [e-mail]. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

Background Check

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.