Program Manager Sr

Plexus Corp; Lincolnshire (IL); On-site; USD 108,000 - 162,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Professional development opportunities

Job summary

Plexus Corp in Lincolnshire, IL is seeking a Program Manager to lead the tactical interface between customers and Plexus functions. You will head the Customer Focus Team and manage day-to-day relationships, acting as the voice of Plexus to the customer and the voice of the customer to Plexus.

The role emphasizes delivering on contracts, improving processes, and collaborating across finance, operations, and engineering.

Qualifications

• Bachelor's Degree with 8 or more years of related experience is preferred.

Responsibilities

• Lead and engage the Customer Focus Team(s), ensuring understanding of program contracts and goals.
• Oversee delivery planning and meet commitments within cost parameters across programs; build trust with customers and identify new sales opportunities.
• Establish and share best practices in customer service and satisfaction, modeling Plexus Core Values.
• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s); share CI wins and best practices.
• Collaborate with CM/CD, Financial Analyst, and other departments to improve financial performance of programs.
• If applicable, evaluate potential, drive succession planning, and coach employees to realize their full potential.

Education

Bachelor's Degree

Job description

Salary Range: $108,000.00 - $162,000.00

Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience.

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Oversee delivery planning and ensure delivery to commitment within cost parameters across programs. Build relationship of trust with customers and identify and work with CM/CDs on new sales opportunities.
• Establish and share best practices in respect of customer service and satisfaction, be a role model of the Plexus' 5Es and Plexus Core Values.
• Create a culture of QBWM and Continuous Improvement in Customer Focus Team(s). Share CI wins and best practices with others, and seek out and leverage global best practices to accelerate operational excellence locally.
• Collaborate with CM/CD, Financial Analyst, other departments to drive improvements in the financial performance of program(s) responsible for, sharing any best practices established.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

• Bachelor's Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at [e-mail]. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.