Program Manager

Plexus Corp; Neenah (WI); On-site; USD 85,100 - 127,700; Full time

Job summary

Plexus Corp in Neenah, WI is seeking a Program Manager to lead the tactical interface between the customer and Plexus functional areas. You will head the Customer Focus Team and manage the day-to-day relationship, acting as the voice of Plexus to the customer and the voice of the customer to Plexus.

Responsibilities include engaging with customers on delivery commitments, quarterly business reviews, site visits, and negotiations.

Qualifications

• Bachelor's Degree with 5+ years of related experience preferred; equivalent education/experience considered.

Responsibilities

• Engage and lead the Customer Focus Team(s), ensuring team understands contracts/goals and is empowered to make decisions and solve problems.
• Lead engagement with Customer(s) on delivery commitments, quarterly business reviews, site visits and negotiations of PPV and NRE.
• Lead systematic improvements in customer service and satisfaction per Plexus 5Es and Core Values.
• Leverage operational metrics to identify improvement opportunities and collaborate with support functions to implement solutions.
• Proactively use financial metrics to identify risks and variances to plan and mitigate them.
• If have direct reports, model Plexus Core Values, drive succession planning, and ensure development of employees.

Education

Bachelor's Degree with 5+ years of related experience

Job description

Purpose Statement

The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day‑to‑day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
• Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values.
• Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
• Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring the employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications

• Bachelor's Degree with 5 or more years of related experience is preferred; an equivalent combination of education and/or experience will be considered.

Compensation

Salary Range: $85,100.00 - $127,700.00

Benefits

Plexus offers a comprehensive benefits package designed to support team members' well‑being, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work‑life balance and offer a variety of perks to enhance the team member experience.

Legal and Equal Opportunity Statement

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Some offers of employment are contingent upon successfully passing a drug screen and/or background check. We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements; if you need an application accommodation, please contact us by email at [e-mail].