Program Manager, Special Programs and Continuing Education

University of Dayton Research Institute; Dayton (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Program Manager for Special Programs and Continuing Education. This exciting role offers a chance to enhance lifelong learning and workforce development through diverse educational initiatives. You will manage operations, improve processes, and contribute to expanding accessible learning opportunities for adult learners. The position is full-time and comes with comprehensive benefits, including health insurance, retirement plans, and generous paid time off. Join a team committed to professional growth and wellness, making a meaningful impact in the community.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Benefits

Tuition Assistance

Paid Time Off

Professional Growth Programs

Qualifications

• 3+ years of experience in program coordination or related field.
• Strong communication and customer service skills.

Responsibilities

• Manage program operations and improve processes for continuing education.
• Act as the main point of contact for students and partners.

Skills

Program Coordination

Customer Service

Communication Skills

Microsoft Office Suite

Organizational Skills

Education

Bachelor’s Degree

Master’s Degree (Preferred)

Tools

Registration Software

Learning Management Systems

Google Suite

Job description

Program Manager, Special Programs and Continuing Education

Program Manager, Special Programs and Continuing Education

2 weeks ago Be among the first 25 applicants

Position Summary

Are you looking for a dynamic career opportunity where you can make a meaningful impact on lifelong learning and workforce development? The University of Dayton seeks a Program Manager, Special Programs and Continuing Education to support and enhance our diverse portfolio of continuing education programs, including senior learning initiatives, professional and workforce development, noncredit courses, and educational travel. This role offers an exciting opportunity to manage operations, improve processes, and contribute to expanding accessible learning opportunities for adult learners. This full-time, benefit-eligible position offers comprehensive health, dental, and vision insurance, retirement benefits, disability coverage, tuition assistance for employees and dependents, generous paid time off, and a commitment to professional growth and wellness programs.

Position Summary

Are you looking for a dynamic career opportunity where you can make a meaningful impact on lifelong learning and workforce development? The University of Dayton seeks a Program Manager, Special Programs and Continuing Education to support and enhance our diverse portfolio of continuing education programs, including senior learning initiatives, professional and workforce development, noncredit courses, and educational travel. This role offers an exciting opportunity to manage operations, improve processes, and contribute to expanding accessible learning opportunities for adult learners. This full-time, benefit-eligible position offers comprehensive health, dental, and vision insurance, retirement benefits, disability coverage, tuition assistance for employees and dependents, generous paid time off, and a commitment to professional growth and wellness programs.

Key Responsibilities

Program Operations & Administration (40%)

• Serve as the primary administrator for registration software and the noncredit student database.
• Process all program registrations and payments, ensuring accuracy and efficiency.
• Manage program calendars, scheduling, and logistics for courses, events, and educational travel experiences.
  
  

Customer Engagement & Support (15%)

• Act as the main point of contact for prospective and current students, faculty, instructors, and community partners.
• Provide exceptional customer service by responding to inquiries, troubleshooting registration issues, and guiding students through enrollment processes.
  
  

Program Development & Marketing (25%)

• Coordinate creating, editing, and distributing marketing materials, including brochures, mailings, and promotional content.
• Work with university marketing teams and external vendors to ensure effective program branding and visibility.
• Maintain and update program websites and communication channels to reflect current offerings.
  
  

Technology & Systems Management (20%)

• Manage registration platforms, student databases, and learning management systems.
• Implement process improvements to enhance program efficiency and user experience.
• Train staff, faculty, and students on using program-related technology systems.
  
  

Minimum Qualifications

• Bachelor’s degree OR an associate’s degree with at least five years of relevant professional experience.
• Three or more years of experience in program coordination, administrative operations, student services, or a related field.
• Strong communication and customer service skills, with the ability to engage with diverse learners, including older adults and working professionals.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Google Suite) and the ability to quickly learn new software.
• Ability to multitask, manage priorities, and work independently with minimal supervision.
• Attention to detail, organizational skills, and ability to meet deadlines.
• Willingness to work flexible hours, including occasional evenings and weekends (approximately 12 times per year).
  
  

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

• Master’s degree in education, business, or a related field.
• Experience in higher education, continuing education, or workforce development programs.
• Familiarity with learning management and student information systems (e.g., Banner, COGNOS, Runway).
• Experience working with adult learners, including senior education programs.
• Knowledge of or experience working in a Catholic, Marianist higher education environment.
  
  

Special Instructions To Applicants

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Closing Statement

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, race, color, national origin, religion, sex, sexual orientation or gender identity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Research Services

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