Program Manager, Services

Abode; San Francisco, Northern (CA, KY); On-site; USD 75,000 - 92,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

PTO and holidays

Professional development trainings

All staff events

Job summary

Abode Services seeks a Program Manager, Services in San Francisco County to lead a multidisciplinary team serving adults and families who are homeless or formerly homeless. You will oversee services delivery, support staff, and coordinate with case management partners to advance housing stability and wraparound supports.

The role emphasizes supervision, training, data reporting to funders, and ensuring programs meet grant goals.

Qualifications

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
• 2 years of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Responsibilities

• Provide direct supervision to all Program staff and interns.
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.
• Ensure that all program staff under your leadership are meeting the goals as set forth in their program’s respective grants.
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
• Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff if applicable. Advocate for participants housed at various sites as needed.
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
• Work with staff to ensure timely and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.
• Assist in developing policy and procedures and other aspects of programs.
• Facilitate case conferencing and administrative meetings.
• Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
• Other duties as assigned.

Education

Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Manager, Services for our programs in SF County.

About The Role: The Program Manager, Services will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Our Benefits and Perks:

• $75,000 - $92,000 annually DOE
• Health, vision, and dental benefits available
• 19 PTO days & 12 Holidays per year
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting other

How You Make An Impact:

• Provide direct supervision to all Program staff and interns.
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.
• Ensure that all program staff under your leadership are meeting the goals as set forth in their program’s respective grants.
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
• Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff if applicable. Advocate for participants housed at various sites as needed.
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed.
• Work with staff to ensure timely and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.
• Assist in developing policy and procedures and other aspects of programs.
• Facilitate case conferencing and administrative meetings.
• Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field or equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
• 2 years of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Qualifications

Education

Required

Bachelors or better in Human Services.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Bachelors or better in Sociology.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.