Intake Coordinator

Abode Services; San Leandro (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health, vision and dental coverage

Paid time off: 19 days + 12 holidays

3% retirement match

Professional development opportunities

Voluntary benefits: FSA, EAP, commuter

Job summary

Abode Services is seeking an Intake Coordinator to screen referrals, manage documentation, and support clients in securing housing throughout Alameda County. The role emphasizes collaboration with referral sources, program teams, and funding compliance to ensure timely service delivery.

Responsibilities include intake processing, eligibility checks, and maintaining accurate program trackers while participating in trainings and team meetings.

Qualifications

• Bachelor's degree in psychology, Human Services, Social Work, Sociology or related field, or equivalent experience.
• 1 year experience providing services to homeless or marginalized populations.
• 1 year experience providing program support in an administrative capacity.
• Flexible schedule including evenings and weekends.
• Valid California driver's license with proof of auto insurance and clean DMV record.

Responsibilities

• Maintain active relationships with referral sources to identify and cultivate new referrals and provide information about Abode Services and its programs.
• Keep referral sources apprised of program openings and documentation requirements.
• Complete intake process including phone contact, paperwork, and eligibility checks.
• Assist in initial intake screening and provide recommendations for housing placement.
• Support enrollment in programs to enter housing and track referral processes to ensure timely access to services.
• Develop and maintain program trackers, waiting lists, and ensure files meet funding and regulatory requirements.

Education

Bachelor's degree in Psychology

Bachelor's degree in Human Services

Bachelor's degree in Social Work

Bachelor's degree in Sociology

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking an Intake Coordinator in Alameda County.

About The Role: The Intake Coordinator is responsible for the initial screening and management of referrals to Abode Services programs cultivating and maintaining collaborative relationships with the referral community and people applying to program and maintaining files that meet funding requirements.Shape

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

• $27.50 - $30.25 per hour
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make An Impact:

• Maintain active relationships with referral sources to identify and cultivate new referrals, strengthen, and solidify relationships with established referral sources and provide information to the community regarding agency services and programs.
• Keep referral sources apprised of program openings.
• Receive and review referring documentation and follow up with referral sources to get more information, as necessary.
• Complete intake process – inclusive of phone contact with referral source, faxing of necessary paperwork, checking eligibility, etc.
• Assist in conducting initial intake screening on youth and make recommendations to the Program Manager regarding housing placement.
• Assist in completing initial psychosocial assessment and report out to the team.
• Conduct pre-housing informational workshops.
• Work with the team to support clients for enrollment in programs to enter housing.
• Track the referral process to assure prompt entry into services
• Develop and maintain waiting lists for programs at capacity.
• Attend County Team Decision Meetings (TDMs) to educate clients about Abode Services programs.
• Create and maintain program trackers and rosters.
• Ensure participant files meet CCL requirements as well as other funding requirements. Assist with file audits.
• Assist with completing data entry of and tracking of intakes, exits, and quarterly updates.
• Assist Program Manager is reviewing, auditing, and correcting data entered in HMIS, Apricot, and JBF databases.
• Track housing vacancies and collaborate with housing staff to determine program vacancies and plan for youth move-ins and transfers.
• Provide support to the assigned programs through creation of flyers, providing administrative support like making copies of materials for groups, purchasing food for the groups, picking up items from shelter, etc.
• Attend and participate in all relevant supervisions, meetings, and training.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related or equivalent experience.
• 1-year experience providing services to homeless or marginalized populations.
• 1-year experience providing program support in an administrative capacity.
• Flexible schedule to work evening and weekend hours when needed.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Bachelors or better in Human Services.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Bachelors or better in Sociology.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.