Program Manager - Scattered Sites

FrontLine Service; Cleveland (OH); On-site; USD 62,000 - 74,000; Full time

Job summary

FrontLine Service in Cleveland, OH seeks a Program Manager to oversee the day-to-day clinical, administrative, and supervisory operations of a Community Case Management (CCM) Program. This role leads behavioral health case management staff and collaborates with agency leadership and community partners to deliver quality services to individuals who are homeless or at risk of homelessness.

The position requires a Master’s degree in social work (or related field) with at least 3 years in mental

Qualifications

• Master's degree in social work or a related field preferred.
• Minimum 3 years in mental health, chemical dependency, or social services with at least 1 year in supervision.
• LSW, LISW licensure required; active progress toward licensure considered.
• Equivalent combination of education and experience accepted.

Responsibilities

• Oversee clinical and administrative operations of the CCM Program and ensure quality behavioral health service delivery.
• Hire, train, supervise, and evaluate case management staff through individual and group supervision.
• Review and approve staff documentation, clinical notes, and service records for accuracy and compliance.
• Implement corrective action when needed and provide performance feedback on quality, timeliness, and completeness.
• Schedules: Monday–Friday 8:00am–4:30pm and exempt, non-union position.

Skills

Staff supervision

Program coordination

Quality service delivery

Regulatory compliance

Team leadership

Education

Master's degree in social work

Bachelor's degree in social work, counseling, psychology

LSW/LISW licensure

Job description

The Program Manager oversees the day-to-day clinical, administrative, and supervisory operations of a Community Case Management (CCM) Program. This role leads behavioral health case management staff and works with agency leadership and community partners to deliver quality services to individuals who are currently homeless/at risk of homelessness or have a history of homelessness.Primary responsibilities:Oversee clinical and administrative operations of a CCM Program, ensuring consistent, quality behavioral health service delivery to clients, including those with severe mental illness and/or co-occurring disorders acting as a champion of best practices.Hire, train, supervise, and evaluate case management staff through individual and group supervision.Review and approve staff documentation, clinical notes, and service records for accuracy, timeliness, and compliance within program databases and records. Implement corrective action when needed to maintain performance standards and provide performance feedback to staff on quality, timeliness, and completeness of work.This is an exempt, non-union position. Schedule: Monday - Friday 8:00am – 4:30pm.Salary:Bachelor’s/LSW: $62,060Masters’s/LSW: $66,000Master’s/LISW: $74,100PREFERRED: Master's degree in social work or a related field, plus a minimum of 3 years of experience in mental health, chemical dependency, or social services, including at least 1 year of supervisory experience; ORBachelor's degree in social work, counseling, psychology, or a related human services field, currently enrolled in an accredited MSW or related graduate program, with 3+ years of relevant experience including at least 1 year in a lead or supervisory role;ORAn equivalent combination of education and experience.LSW, LPC, or equivalent licensure required. Candidates who are currently working toward licensure (e.g., LSW, LISW, LPC, LPCC) and can demonstrate active progress toward that goal will be considered.