Program Manager, Sales Trainings

The Sage Group; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

The Sage Group's client is launching a new training program for a Configure, Price, and Quote tool. This role requires dynamic facilitators with experience in systems training to lead and enhance the training experience for commercial teams, promoting effective tool adoption through engaging learning strategies.

Qualifications

• 1-2 years of experience as a Program Manager.
• 3-5 years of experience training on systems, particularly SFDC.
• Experience in adult learning and instructional design.

Responsibilities

• Lead instructor-led training sessions for commercial teams.
• Manage training materials design and track participants' progress.
• Support long-term tool adoption through feedback and improvements.

Skills

Project Management

Training

Change Management

Communication

Engagement

Job description

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The Sage Group’s client, an online food ordering and delivery platform, will be launching a new Configure, Price, Quote and Contract Lifecycle Management Tool in 2025. To ensure thorough training and long-term adoption, the Central Sales Training and Enablement team will be adding Sales Systems Training Facilitators and Program Managers to help lead training implementation and manage long-term system adoption. In this role, you will flex your talents in training facilitation and driving change management with our commercial teams. The ideal facilitator is technical, energetic, driven, and a self-starter with previous experience in large-scale systems implementations and adoptions, particularly with customer-facing teams. You will help manage the training experience by leading instructor-led trainings, ensuring pre-and post-work is complete, and providing long-term support and retraining, as necessary, for commercial teams.

As a Program Manager you will own the training materials design, track on their progress and align with different stakeholders on the status. You will also conduct training need analysis and align between global standards and local markets needs to be customized.

Other activities will include managing the day-to-day implementation of a large-scale systems rollout for a dedicated team of commercial reps, including:

• Creating instructor-led training events
• Inviting teams to ILT and ensuring they are prepared for the event (e.g., have access to sandbox, SFDC, etc.)
• Manage implementation of course curriculum, tracking participation of bout ILT and elearning
• Following-up with managers about participation and attendance
• Lead all instructor led training sessions for your dedicated training groups, ensuring accurate and complete training
• Host ongoing office hours and follow-up training sessions, as requested and required
• Gather feedback from participants and managers about the training via formal and informal methods and share with core implementation team
• Review adoption metrics with the central team and look for opportunities to drive long-term tool adoption
• In partnership with the central training team, support the creation of additional training materials and job aides
• Work closely with regional stakeholders to address their needs and resolve requests
• Ability to simplify complex concepts through stories and examples
• Able to engage audiences both virtually and in person
• Be open to the hustle, we are a small team with great responsibility!
• Works closely with instructional designers and trainers to develop and update training curriculum.
• Flexible and willing to support other critical team projects with the same skillset as priorities shift.

What You'll Need:

• 1-2 years of experience as a Program Manager. Agile methodologies background is a plus.
• 3- 5 years of experience training on systems, particularly SFDC. Previous experience with sales or training sales teams a major plus.
• Experience in adult learning, training, design thinking and/or instructional design .
• Advanced understanding of the SFDC platform and its functionality.
• Ability to manage projects and deliverables within tight timelines
• Experience or knowledge of learning management systems (LMS)
• Ability to translate data from feedback to improvements to both content and process

Duration: 3 Months, opportunity to extend

Location: Remote, USA

Compensation: $70 - $80/hr DOE

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing

• Industries

  Staffing and Recruiting

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