Program Manager, Risk & Claims Cost Optimization

Ellenco Estágios e Treinamentos; Erlanger (KY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental & Vision

Tuition Reimbursement

Paid Time Off 4 weeks

Employee Discount & Work Life Program

Job summary

DHL Express is seeking a Program Manager, Risk & Claims Cost Management, to lead cross-functional initiatives across Workers’ Compensation, Auto Liability, Property Damage, and General Liability. The role focuses on improving claims outcomes, cycle times, and analytics-based decision making, with location flexibility within EXP US locations.

The position requires a bachelor’s degree or equivalent, 7+ years in multi-line claims programs, and proficiency with RMIS, Power BI, Tableau, and Excel.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years managing multi-line claims programs in a complex, multi-state environment.
• Experience with carriers, TPAs, or corporate risk management preferred.
• Union environment experience preferred.
• Demonstrated success reducing claims costs and cycle times.
• Strong knowledge of RTW/ADA/LOA, OSHA, Workers’ Compensation, and litigation management.
• Proven project and portfolio management experience.
• Proficiency in RMIS, Power BI, Tableau, and advanced Excel.
• Experience managing TPAs, legal counsel, vendors, SLAs, and RFPs.

Responsibilities

• Build and execute a multi-year Claims Cost Reduction Roadmap.
• Lead a cross-functional Claims Governance Council.
• Develop and maintain a DHL Express Claims Playbook.
• Improve Workers’ Compensation processes, RTW programs, and claim closure velocity.
• Standardize Auto Liability response, recovery, and litigation strategies.
• Implement Property and General Liability claims management protocols.
• Own analytics dashboards, executive reporting, and KPI tracking.
• Drive Total Cost of Risk reduction targets and financial stewardship.
• Ensure regulatory compliance, audits, training, and adoption of best practices.

Skills

Multi-line claims management

Project & portfolio management

Regulatory compliance knowledge

Education

Bachelor’s degree or equivalent experience

Tools

RMIS

Power BI

Tableau

Advanced Excel

Job description

DHL Express is seeking a Program Manager, Risk & Claims Cost Management, to lead cross-functional initiatives across Workers’ Compensation, Auto Liability, Property Damage, and General Liability. The role focuses on improving claims outcomes, cycle times, and analytics-based decision making, with location flexibility within EXP US locations.

The position requires a bachelor’s degree or equivalent, 7+ years in multi-line claims programs, and proficiency with RMIS, Power BI, Tableau, and Excel.