Program Manager, Risk & Claims Cost Management at DHL Group Erlanger, KY

Ellenco Estágios e Treinamentos; Erlanger (KY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental & Vision

Tuition Reimbursement

Paid Time Off 4 weeks

Employee Discount & Work Life Program

Job summary

DHL Express is seeking a Program Manager, Risk & Claims Cost Management, to lead cross-functional initiatives across Workers’ Compensation, Auto Liability, Property Damage, and General Liability. The role focuses on improving claims outcomes, cycle times, and analytics-based decision making, with location flexibility within EXP US locations.

The position requires a bachelor’s degree or equivalent, 7+ years in multi-line claims programs, and proficiency with RMIS, Power BI, Tableau, and Excel.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years managing multi-line claims programs in a complex, multi-state environment.
• Experience with carriers, TPAs, or corporate risk management preferred.
• Union environment experience preferred.
• Demonstrated success reducing claims costs and cycle times.
• Strong knowledge of RTW/ADA/LOA, OSHA, Workers’ Compensation, and litigation management.
• Proven project and portfolio management experience.
• Proficiency in RMIS, Power BI, Tableau, and advanced Excel.
• Experience managing TPAs, legal counsel, vendors, SLAs, and RFPs.

Responsibilities

• Build and execute a multi-year Claims Cost Reduction Roadmap.
• Lead a cross-functional Claims Governance Council.
• Develop and maintain a DHL Express Claims Playbook.
• Improve Workers’ Compensation processes, RTW programs, and claim closure velocity.
• Standardize Auto Liability response, recovery, and litigation strategies.
• Implement Property and General Liability claims management protocols.
• Own analytics dashboards, executive reporting, and KPI tracking.
• Drive Total Cost of Risk reduction targets and financial stewardship.
• Ensure regulatory compliance, audits, training, and adoption of best practices.

Skills

Multi-line claims management

Project & portfolio management

Regulatory compliance knowledge

Education

Bachelor’s degree or equivalent experience

Tools

RMIS

Power BI

Tableau

Advanced Excel

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The Program Manager, Risk & Claims Cost Management owns the DHL Express program to reduce Total Cost of Risk (TCOR) by improving claims outcomes and cycle times across Workers’ Compensation, Auto Liability, Property Damage, and General Liability claims. This role leads cross-functional initiatives that accelerate First Notice of Loss, optimize Return-to-Work programs, improve litigation outcomes, and drive analytics-based decision making. This role can be located within an EXP US location within the United States

Key Accountabilities:

• Build and execute a multi-year Claims Cost Reduction Roadmap.
• Lead a cross-functional Claims Governance Council.
• Develop and maintain a DHL Express Claims Playbook.
• Improve Workers’ Compensation processes, RTW programs, and claim closure velocity.
• Standardize Auto Liability response, recovery, and litigation strategies.
• Implement Property and General Liability claims management protocols.
• Own analytics dashboards, executive reporting, and KPI tracking.
• Drive Total Cost of Risk reduction targets and financial stewardship.
• Ensure regulatory compliance, audits, training, and adoption of best practices.

Skills/Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum 7 years managing multi-line claims programs in a complex, multi-state environment.
• Experience with carriers, TPAs, or corporate risk management preferred.
• Union environment experience preferred.
• Demonstrated success reducing claims costs and cycle times.
• Strong knowledge of RTW/ADA/LOA, OSHA, Workers’ Compensation, and litigation management.
• Proven project and portfolio management experience.
• Proficiency in RMIS, Power BI, Tableau, and advanced Excel.
• Experience managing TPAs, legal counsel, vendors, SLAs, and RFPs.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.