Station Services Manager I DL

DHL Express; Hanover (MD); On-site; USD 103,000 - 138,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount Program

Professional development

Job summary

DHL Express is seeking a Station Service Manager to provide operational management and support at the service center to ensure efficient pickup and delivery handling of shipments. You will ensure compliance with safety, security, regulatory, and DHL policies.

You will oversee staff, coordinate with sales for growth, and develop budgets and plans to meet company goals while maintaining high service standards at the station.

Qualifications

• Typically requires BS/BA and 6-8 years’ experience in related field, including at least 2 years of supervisory experience or military leadership MOS experience
• Has extensive depth of expertise and knowledge in specialized functions or business areas
• Develops advanced concepts, techniques, and standards
• Viewed as expert in functional or business area within DHL
• Deals with cross-cultural tactical issues
• Professional certification may be required in some areas
• Must have Valid Driver's License and a Motor Vehicle Record meeting driving standards
• Must be 18 years old
• Excellent customer service skills
• Subject to pre-employment background checks

Responsibilities

• Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services
• Ensures material is picked up and delivered in accordance with guidelines, customer expectations and regulations
• Ensures safe and timely handling and transportation of customer materials
• Develops operations plans and budgets based on goals and objectives
• Works with sales management to promote sales growth and achieve call targets
• May coach and train sales representatives in smaller locations
• May ensure compliance with import/export regulations, duties, tariffs
• Supervises two or more staff; handles hiring and performance management
• Assigns work, sets completion dates and reviews performance according to policies

Skills

BS/BA Degree

Supervisory Experience

Leadership/MOS Experience

Customer Service

Valid Driver's License

Background Check

Education

BS/BA Degree

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

Start YOUR career with DHL today…

We currently have a “Career” opportunity for a Station Service Manager. As the Station Service Manager, you will provide operational management and support at the service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you will ensure compliance with safety, security, regulatory, and DHL’s policies.

Key Responsibilities:

• Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services
• Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations
• Ensures safe, efficient and timely handling and transportation of all customer materials
• Develops operations plans and budgets based on goals and objectives
• Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets
• May manage, coach, and train sales representatives in smaller locations
• May ensure compliance with import/export regulations, duties, and tariffs in some markets
• Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills & Qualifications:

• Typically requires BS/BA and 6-8 years’ experience in related field, including at least 2 years of supervisory experience or military leadership MOS experience
• Has extensive depth of expertise and knowledge in specialized functions or business areas
• A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Develops advanced concepts, techniques, and standards
• Develops new applications based on professional principles and theories
• Viewed as expert in functional or business area within DHL
• Deals with cross-cultural tactical issues
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old
• Excellent customer service skills
• Candidate must pass pre-employment background, drug, and medical physical screening

Physical Requirements:

• Must be able to lift up to seventy (70) lbs occasionally
• Must be able to lift forty (40) lbs frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay - ($103,125 - 137,500 annually)
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.