Program Manager, Automation & Returns Innovation

Amazon; Dallas (TX); On-site; USD 56,000 - 97,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs / stock units

Job summary

Amazon Worldwide Returns & ReCommerce (WWR&R) aims to zero defects and optimize inventory flow across Return Centers. In this role you will partner with product, program, software, and operations teams to scale automation, integrate robotics, and enhance item condition grading for a superior customer experience.

You will establish metrics, build analytics, and collaborate with regional stakeholders to deliver globally cohesive solutions while addressing local requirements.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of Computerized Maintenance Management System program experience.
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Establish partnerships with hardware teams to develop integration needs.
• Define clear metrics and KPIs for tool performance, ensuring these indicators reflect the effectiveness of new features and overall tool utility.
• Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements.
• Implement a framework for collaboration with regional stakeholders to address unique use cases that impact our tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy.

Skills

Program/Project management

Maintenance planning

Excel proficiency

Flexible schedule

Education

Bachelor's degree in relevant field

2+ years Amazon RME experience

Tools

MS Access

SQL

Microsoft Projects

Job description

Amazon Worldwide Returns & ReCommerce (WWR&R) aims to zero defects and optimize inventory flow across Return Centers. In this role you will partner with product, program, software, and operations teams to scale automation, integrate robotics, and enhance item condition grading for a superior customer experience.

You will establish metrics, build analytics, and collaborate with regional stakeholders to deliver globally cohesive solutions while addressing local requirements.