Program Manager, Returns & Operations Analytics (Travel 50-60%)

Amazon Inc.; Dallas (TX); On-site; USD 56,000 - 97,000; Full time

Benefits offered by this job

Health insurance (medical, dental, etc

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Worldwide Returns & ReCommerce (WWR&R) in the United States seeks a proactive program/maintenance-focused professional to lead cross-functional initiatives with hardware teams, define analytics KPIs, and drive data-driven improvements across tool performance and associate behavior.

The role requires 50–60% travel and a flexible schedule, including weekends or holidays, to collaborate with regional stakeholders and align global initiatives with local needs.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of CMMS program experience.
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Establish partnerships with hardware teams to develop integration needs.
• Define clear metrics and KPIs for tool performance, ensuring these indicators reflect the effectiveness of new features and overall tool utility.
• Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements.
• Implement a framework for collaboration with regional stakeholders to address unique use cases that impact our tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy.

Skills

Program/Project management

Maintenance planning/scheduling

Flexible scheduling

Education

Bachelor's degree or 2+ years Amazon RME experience

Tools

MS Word

MS Excel

MS Access

SQL

Microsoft Projects

Job description

Amazon Worldwide Returns & ReCommerce (WWR&R) in the United States seeks a proactive program/maintenance-focused professional to lead cross-functional initiatives with hardware teams, define analytics KPIs, and drive data-driven improvements across tool performance and associate behavior.

The role requires 50–60% travel and a flexible schedule, including weekends or holidays, to collaborate with regional stakeholders and align global initiatives with local needs.