Program Manager-Residential

Mainstay Life Services; Pittsburgh (Allegheny County); On-site; USD 52,000 - 76,000; Full time

Job summary

Mainstay Life Services is seeking a Residential Program Manager to lead up to two community homes serving 1–4 individuals. You will ensure health, safety, regulatory compliance, and smooth daily operations, while supervising up to 15 Direct Support Professionals.

The role requires strong leadership, trauma-informed, person-centered care, and proficiency with Microsoft Office and record systems. This on-site position may involve flexible hours to meet program needs and emergencies.

Qualifications

• Experience in managing health and safety in group living settings.
• Strong supervisory experience with direct support staff.
• Proficiency with Microsoft Office and data systems.
• Knowledge of federal/state regulations for group homes.

Responsibilities

• Oversee daily operations of up to two community homes and 1–4 individuals.
• Manage scheduling, billing, and time/attendance processes.
• Ensure health, safety, and trauma-informed, person-centered care.
• Coordinate with families and external providers as needed.

Skills

Microsoft Office

Supervisory skills

Communication

Problem solving

Attention to detail

Multitasking

Tools

Electronic client record software

Payroll/timekeeping software

Job description

Residential Program Manager: 37.5 hoursThe Program Manager serves as the operational leader of up to two (2) community homes supporting between one (1) and four (4) people to fulfill Mainstay's Mission: We enrich lives through person-centered support and inclusive community programs, unlocking the full potential of people with diverse abilities. The primary responsibilities of the Program Manager include ensuring the health and safety of the people supported, maintaining daily operations, and managing administrative activities necessary to meet all the federal, state, and local requirements for a group community living arrangement. The Program Manager will provide direct supervision of up to 15 Direct Support Professionals.Responsibilities:Managing Daily Operations:Coordinating and Monitor supports provided to people in their homes and community with the intent of helping people to have valued social roles.Financial management of the program cost centers assigned to the program manager, including ensuring daily billing, electronic visit verification procedures, daily time and attendance tracking, and managing program expenses.Supporting the person served and their household members to serve as a support for managing progress of the goals in the person served individual support plan; becoming familiar with their likes and dislikes, routines, and preferences and encouraging and supporting the person in ways that will bring out the best in them.Coordinating and managing the schedule for services and support.Supporting problem solving.Responding to emergency situations as they emerge.Supervision & Oversight:Personnel management in the home (in coordination with HR) hiring, transferring, termination, training, performance evaluation, regular formal supervision, and any disciplinary actions.Providing supervision and oversight of all home occupants and all colleagues on the team.Managing the Health & Safety Individuals Served:Overseeing effective medication management and administration in accordance with all Federal, State, and local regulations.Overseeing compliance with all medical appointmentsMaintaining effective communication with family, friends, and other people is important in an individual’s life.Maintaining the content, integrity, and security of all documentation, whether in paper or electronic format, that comprises the health and care record(s) of service and support delivered. All documentation must include language that is person centered, and trauma informed.Demonstrating proficiency for use of technology in documentation (including but not limited to electronic client record software, Microsoft Office, email, payroll time keeping, etc.).Accurately and thoroughly completes and submits timely, all required documentation in accordance with organization, program, and payer specific, policies, practices, procedures, and guidelines.Providing care (as needed) to ensure that the team is functioning to support the health and safety of the people served.Organization Management and Administration:Provide input and assist in the monitoring of the agency budget and program expenditures.Stepping forward and taking a stand for what is right when made aware of Mainstay Code of Conduct violations, including but not limited to unethical behavior of others.Completing all required annual compliance and integrity training.Support and actively model values associated with Social Role Valorization, Everyday Lives, and Charting the Life Course.Professional Responsibilities:Attend and actively participate in scheduled, mandatory staff meetings and meetings with the individuals’ support team, as necessary.Maintain appropriate professional conduct and dress.Participate productively and cooperatively on the staff team, with individuals, with individuals’ family members, the community, vocational providers, and educational providers.Follow the agency’s Code of Conduct.Assist in training new staff.Miscellaneous:Responsible for the completion of other duties as assigned.Required Skills/AbilitiesWorking knowledge in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, SharePoint).Proficiency in written, oral, and interpersonal communication skills.Ability to effectively interact with a broad audience array including diverse social, cultural, and economic backgrounds.Strong attention to detail.Effective Problem-Solving Skills.Ability to learn multiple data systems.Ability to work independently.Effectively manage multiple priorities.Excellent interpersonal skills across diverse individuals and groupsDemonstrated superior supervisory skillsAbility to appropriately delegate tasksFlexibility and adaptabilityOrganized and detail-orientedAbility to use a computer and other related office equipmentMaintain all required certificationsCore CompetenciesPerson Centered Care: The skill of providing a holistic care approach by understanding all person’s beliefs and values.Teamwork: The skill of demonstrating and fostering cooperation, communication, trust and consensus among individuals and groups.Ethics/Responsibility/Integrity: The skill of gaining the confidence and trust of others through honesty, authenticity, and acceptance of responsibility.Communicates Effectively: The skill of communicating both orally and in written formal in a professional and concise mannerHours:37.5 hours per week.Must be able to work flexible hours including weekend and holiday hours when an investigation need arises.Physical Requirements:Vision Acuity for the Position: Vision is Essential Vision is Non-EssentialEnvironmental Conditions: 90% Inside – 10% OutsideWorkers may be Exposed to: Cold Heat Dust Mist OdorsPhysical Requirements for the Position: ability to lift 50 pounds regularly, ability to respond quickly to sounds, ability to move safely over uneven terrain or in confined spaces, ability to see and respond to dangerous situations, ability to work in extreme weather, ability to wear personal protective gear correctly most of the dayEmployment with Mainstay Life Services is an “at will” relationship. “At will” means that employment is of no specific length. It also means that employees and Mainstay Life Services both retain the discretionary right to terminate employment at any time if either is dissatisfied for any reason. I have reviewed the information contained in this job description and agree to accept the specific duties and responsibilities that may be assigned by my supervisor.Mainstay is an Equal Opportunity EmployerAll applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other characteristics protected by law.