Lead Residential Program Manager

Bay Cove Human Services; Boston (MA); On-site; USD 67,000 - 68,850; Full time

Benefits offered by this job

Pay differential for bilingual candidates

Comprehensive health benefits

Job summary

A leading human services organization in Boston seeks a Lead Program Manager to oversee residential programs for adults with mental health conditions. Responsibilities include staff supervision, implementing evidence-based practices, and liaising with external organizations. A Bachelor's degree in a related field is required, along with management experience. The position offers a salary range of $67,000-$68,850 annually and is open to bilingual candidates, particularly those fluent in Spanish.

Qualifications

• Demonstrated supervisory and management experience.
• Strong commitment to community living for individuals with mental health challenges.
• Ability to assist individuals with mobility impairments.

Responsibilities

• Supervise program staff and oversee residential operations.
• Guide program culture and implement evidence-based practices.
• Collaborate with external entities for coordinated care.

Skills

Leadership

Communication

Organization

Time Management

Bilingual (Spanish)

Education

Bachelor’s Degree in Psychology, Social Work, or related area

High School diploma or GED + 3 years direct care experience

Tools

Word processing software

Google Email and Apps

Job description

Overview

M-F 9am-5pm, Spanish Fluency preferred (language incentive eligible).

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Job Summary

As a member of the multidisciplinary ACCS Integrated Team, the Lead Program Manager, in collaboration with an Assistant Program Manager, provides for the day to day administration of a group living environment or a supported independent environment for adults experiencing mental health conditions (known as the “home program”), as well as direct intervention with Persons providing modeling and onsite supervision to Engagement Partners regarding the implementation of interventions. In addition, the LPM provides direct supervision to Integrated Team Program Managers responsible for overseeing other residential programs. The LPM contributes to Bay Cove’s mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life.

This is an exempt position.

Supervisory Responsibilities

• Assistant Program Manager, if applicable
• Engagement Partners at the home program
• Program Managers responsible for other residential programs in Integrated Team

Essential Functions of the Position

• Responsible for guiding program culture by demonstrating leadership in how overall engagement with Persons occurs by knowledgeably incorporating the practices and philosophies of evidence based practices such as Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, Trauma Recovery and Empowerment Model (TREM) into program culture.
• Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
• Participate on the Engagement Team of assigned persons in collaboration with the Team Clinician and other Team members
• Perform and oversee residential operations in collaboration with APM for home program, and supervise the performance of assigned PMs managing other residential programs, in areas including:
• Oversee staff scheduling and shift coverage as needed.
• Provide oversight for all financial and budgetary procedures including petty cash, client finances, and payroll.
• Monitor collection of rent and other charges and assist in developing responses including applications for oversight of finances and debt elimination plans.
• Provide oversight of Medication Administration Program (MAP) and periodic medication administration.
• Maintain accurate programmatic documentation such as fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation assigned
• Ensure that agency and regulatory standards are met and maintained, including agency QA audits, DMH licensing, Executive Order 509, and MAP reviews.
• Ensure proper maintenance of the physical site in compliance with all city, state, federal, DMH and Bay Cove regulations and requirements.
• Collaborate with Care Coordination Entities and other providers to ensure access to appropriate medical, clinical, self-help, and peer modalities during times of crisis, care transitions, other life transitions and changes in health status.
• Contribute to the overall functioning of the Integrated Team by sharing in the administrative responsibilities and on-call coverage on a rotating basis as assigned.
• Provide supervision of program staff, including hiring, training, progressive disciplinary action, and evaluation.
• Oversee and participate in implementation of Bay Cove Environment Matters process
• Produce DMH incident reports, assure the accuracy and quality of those produced by other staff and use information from reports to inform action regarding individual Persons served and to identify and address potential trends/themes
• Collaborate with other Bay Cove departments (e.g. Housing, Accounting) and external entities including the Department of Mental Health, Department of Corrections, public and private housing agencies, etc.
• Flexibly shift between remote and onsite work as directed by supervisor given the needs of Persons and programs and external factors that may come into play
• Perform other duties as assigned by supervisor

Requirements for the Position

• Bachelor’s Degree, preferably in Psychology, Social Work, or a related area.
• A High School diploma or GED plus three years direct care experience providing services to adults with mental health issues or related population can be substituted for the above degree requirement.
• Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.
• Demonstrated supervisory and management experience.
• Professional writing and verbal communications skills.
• High degree of personal organization, attention to detail, and time management skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Department of Public Health certification in medication administration required within 3 months of hire.
• CPR and First Aid certification required within 3 months of hire.
• Ability to go up and down stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.
• Use of personal cellular telephone for work communication.
• Valid driver\'s license preferred.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Range: $67,000-$68,850 annually

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