Program Manager- ID/DD Case Manager

Open Arms Care; Knoxville (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with bonus programs

Paid training & tuition reimbursement

Excellent benefits package

Job summary

Open Arms Care in Knoxville, Tennessee is seeking a dedicated Program Manager to drive client programs and oversee care for individuals with intellectual and developmental disabilities. This role involves implementing policies, training staff, and ensuring compliance with support plans.

The ideal candidate will have a Bachelor’s degree in Human Services, 1+ year of experience, and must hold a valid driver’s license. A comprehensive benefits package, including competitive pay, training reimbursement, and retirement savings, is offered.

Qualifications

• 1 year of experience with individuals with intellectual or developmental disabilities.
• Valid driver's license required.
• Current CPR certification within 30 days of hire.

Responsibilities

• Direct assigned client programs and implement policies.
• Train, supervise, and evaluate employees for compliance.
• Participate in Administrator on Duty procedures.

Skills

Strong written and verbal communication skills

Organizational skills

Proficient in Microsoft Office

Education

Bachelor Degree in Human Services or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

We believe in more than just a job — we offer a career with purpose. At Open Arms Care, you’ll be part of a team dedicated to making a difference in the lives of individuals with intellectual and developmental disabilities.

Here’s what you’ll enjoy as part of our team:

Competitive pay with bonus programs

Paid training & tuition reimbursement

Excellent benefits package: Medical, Dental, Vision, Pharmacy, Disability, Life Insurance & EAP

Multiple shift options to fit your lifestyle

403(b) Retirement Savings Plan with company match

Employee recognition & growth programs

The personal satisfaction of serving others

SUMMARY

The Program Manager is responsible for directing the assigned client programs and implementing programmatic and administrative policies and procedures in order to attain program goals and objectives for the clients we serve. Develops, implements, and ensures compliance with Individual Support Plans, Behavior Support Plans, Medical Support Plans, and protocols. Train, supervise, and evaluate employees for continuity, accuracy, and efficient documentation of formal and informal programmatic supports. Assures the implementation of Open Arms Care policies and procedures, and regulations. Manage each program in a manner that promotes the core values of Open Arms Care (OAC), along with accurate documentation suitable to the level of care and accuracy required.

ESSENTIAL FUNCTIONS

• Facilitate all aspects of care for a maximum caseload of 16 individuals diagnosed with Intellectual and Developmental Disabilities (IDD)
• Prepare, complete, and train on Individual Support Plans, associated documents, addendums, and ongoing supports for assigned caseload
• Consistently assess skill level, interests/desires, opportunities for independence, and supports needed for assigned caseload
• Participate in Administrator on Duty procedures as outlined by OAC protocols. Assume responsibility for all Q-qualified decision making for the operation while assigned Administrator on Duty, ensuring availability for calls and to report to the operation for emergencies, 24hrs a day for 7 days at a minimum of 1 time every 6-8 weeks.
• Maintain appropriate positive contact with families and conservators for assigned clients.
• Ensure that all new and current employees are trained and follows plans consistently as written.
• Observe all client formal training goals as assigned to ensure proper implementation, assess skill building, and oversee progression of skill.
• Complete active treatment observations regularly to ensure clients are receiving services as outlined in their ISP and associated documents.
• Complete mealtime observations regularly to ensure clients are actively engaged in ADLs, safe mealtime habits, and employee engagement.
• Communicate, cooperate, and participate professionally with management, team members, health professionals, consultants, parents, guardians, conservators, and other interested parties.
• Ensure the completion of documentation and data collection in a professional and timely manner.
• Attend and participate in all designated meetings and committees as assigned.
• Train new and current employees on implementation of the Individual Support Plan (ISP) and Behavioral Support Plans (BSP) and perform proficiency checks on objectives and supports ongoing program active treatment.
• Complete monthly reviews of assigned clients and provides feedback to Programming leadership and families/conservators as needed.
• Provide oversight and follow up to all incidents, behaviors, and seizures during incident management and ongoing care.
• Ensure Adaptive Equipment is present and operable; review data regularly and make changes as warranted; attend Behavioral meetings and Human Rights Committee monthly.
• Complete validity checks of programs as a quality measurement.
• Complete home visits during training time (to include early morning and evening) to validate programs are being accurately trained and completed.
• Complete programming education at appropriate staff meetings
• Ensure all programming and client information is updated timely and is documented in the company’s secure shared drive.
• Perform investigations as assigned.
• Attend incident management meetings and complete appropriate documentation; quarterly incident management review; review incident reports daily.
• Ensure rules and regulations relative to client’s program, healthcare, and safety are followed.
• Conduct annual Individual Support (ISP) meetings and ensure all appropriate people are participating.
• Ensures follow-up for all meetings and incidents are conducted.
• Assist in the development of appropriate treatment strategies.
• Ensures all Centers for Medicare and Medicaid Services (CMS) regulatory guidance is followed.
• Perform other job related duties as assigned.

QUALIFICATIONS

Job Requirements:

• Bachelor Degree in Human Services or related field required
• 1 year of experience working with individuals diagnosed with intellectual or developmental disabilities required
• Valid driver’s license required
• Current CPR certification required within 30 days of hire
• Certified in Professional Crisis Management (PCM) within 60 days of hire is required
• Proficient computer skills and related programs such as Microsoft, Word, Excel, PowerPoint, Internet.
• Must possess strong written and verbal communication skills and proven organizational skills.
• Must have the ability to communicate fluently in English, both verbally and in writing.
• Knowledge of operational policies and procedures – Intermediate Care Facilities (ICF), Department of Intellectual and Developmental Disabilities (DIDD) and Licensure regulations.
• Ability to work independently, set priorities, handle multiple tasks with concentration, speed, and accuracy to meet deadlines.

Physical Requirements:

• Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc.
• Ability to sit or stand for long periods of time.
• Ability to physically assist and interact with individuals with intellectual and developmental disabilities
• Ability to check adaptive equipment to make sure it is in working order.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Open Arms Care Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.