Program Manager - Prototypes- Pomona Behavioral Health Housing Program

HealthRIGHT 360; Pomona (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

HealthRIGHT 360 is a nonprofit delivering integrated healthcare and housing services to vulnerable populations in Pomona and LA County. The Prototypes Housing Department provides housing and case management for women and children, coordinating with county contracts and housing authorities for comprehensive support.

The Program Manager I will recruit and develop a high-performing team, ensure staff training, and maintain compliance with policies and budgets while advancing the organization’s

Qualifications

• Culturally competent care approach and program management.
• Knowledge of housing contracts and regulatory requirements.
• Experience with payroll/billing and reporting.

Responsibilities

• Oversee safety, security, compliance, and accountability of the program.
• 」
• Ensure services meet quality standards and regulatory requirements.
• Lead staff meetings and manage program operations.

Skills

Cultural Sensitivity

Program Management

Flexibility

Regulatory Compliance Knowledge

Analytical Skills

Resource Management

People Management

Strategic Thinking

Leadership and Teamwork

Effective Communication

Clinical Documentation

Computer Literacy

Bilingual preferred

Education

High school diploma or equivalent

Bachelor’s degree in Health and Human Services, Social Work, Psychology, or related field

Master’s degree from an accredited university

Tools

EHR Systems

Dayforce

Microsoft Office

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system.

By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Prototypes Housing Department offers housing and case management services specifically for women and women with children through contracts for permanent housing and shelter beds. Located on the Pomona campus, the S. Mark Taper Foundation Family Living Center features a 32-unit affordable housing complex for low-income families. The department provides case management and counseling both on-site and in the surrounding community. Referrals come from various service providers across LA County, including treatment centers and housing authorities, while community members can also contact the ACCESS Department for screening and potential housing services.

The Program manager I oversees all aspects of program operations. They recruit, develop, and lead a high performing team and ensure that all staff are properly trained to deliver high quality, culturally competent services while adhering to relevant regulations and policies and budgetary constraints.

KEY RESPONSIBILITIES

PROGRAM MANAGEMENT

• Oversee program needs such as safety, security, compliance, and accountability.
• Available after hours and on weekends for emergencies and crisis management.
• Ensure program activities and deliverables meet quality standards and adhere to relevant regulations and policies.
• Lead staff meetings to discuss updates, issues, and policies.
• Create, develop, maintain, and implement systems, policies, and procedures for all aspects of service planning, development, and linkages to other resources, in accordance with county contracts, performance requirement, treatment matrix, scope of work or other program requirements as identified by the county.
• Identify potential risks and obstacles to program success and develop mitigation strategies to address them.
• Understand the organization’s strategic vision and find ways to implement and execute the vision at the program level.
• Allocate resources effectively, including personnel, funding, and materials, to ensure successful program execution within budgetary constraints.
• Ensure compliance with housing contracts (LAHSA, DHS, SAPC, and Pomona Housing Authority).
• Ensure program compliance with tax credit contracts and Housing & Community Development (HCD) requirements and regulatory agreement.
• Ensure work orders and other structural related matters for the complex are addressed in a timely manner by working collaboratively with the property manager.
• Facilitate data collection, file audits, and periodic reports for all housing contracts.
• Attend external meetings and events to learn about the changes in the housing services available countywide and to represent our organization.

OPERATIONS AND TREATMENT OVERSIGHT

• Assume ownership and ensure that any program or facility crisis is handled in an efficient and timely manner.
• Ensure that all services are provided in an ethical and legal manner.
• Ensure maintenance of quality client records.
• Ensure that all staff provide strength-based, trauma-informed, and culturally competent services.
• Oversee proper handling and transfer of documents and records, including Electronic Health Records (EHR) system management.
• Develop systems to track client services and client compliance.
• Conduct regular reports to monitor discrepancies, retention, productivity, and utilization, ensuring timely correction of any issues.
• Ensure that program decisions are guided by a client-centered approach.
• Ensure compliance with policies and procedures to manage risk.
• Ensure compliance with all funding mandates.
• Process monthly billing for programs/projects and other related reports as assigned.
• Supervise matching and leverage services and contract requirements.
• Ensure that all programs and projects stay within agreed budgetary limitations.

PEOPLE MANAGEMENT

• Manage staff and volunteers, including hiring, training, supervision, and performance evaluation.
• Ensure all staff are trained on program policies, procedures, and practices.
• Provide direct supervision and mentor to direct supervisory staff, offer feedback, and address deficiencies by implementing performance improvement plans and disciplinary actions, when necessary, in collaboration with Human Resources.
• Identify direct reports’ strengths and weaknesses and strive to develop each team member to their fullest potential.
• Deliver and arrange training and resources to ensure that staff are successful in their roles.
• Ensure proper coverage of the program by creating work schedules and approving time away from work.
• Deliver all communications necessary to all team members to remain current with HealthRIGHT 360’s policies and procedures and to inform them of quality-of-care concerns.

ADMINISTRATIVE

• Maintain full compliance requirements for registration, certification, or licensure, if applicable.
• Maintain regular communication with stakeholders, including clients, sponsors, internal teams, to provide updates on program progress, address concerns, and solicit feedback.
• Attend and actively participate in assigned supervision.
• Complete all assigned training in a timely manner.
• Read and respond to emails when appropriate.

And perform other duties as assigned.

QUALIFICATIONS

EDUCATION, CERTIFICATION, OR LICENSURE, AND EXPERIENCE

• Current First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California driver’s license and access to registered and insured transportation.
• Option I:
  • High school diploma or equivalent.
  • At least 4 years of program management work experience.
  • At least 3 years of experience supervising staff.
  • Alcohol and Other Drug Counselor or Substance Abuse Counselor Certification with a California certifying agency (CCAPP, CADTP, or CAADE) preferred.
• Option II:
  • Bachelor’s degree in Health and Human Services, Social Work, Psychology, or other related field from an accredited university.
  • At least 3 years of program management work experience.
• Option III:
  • Master’s degree from an accredited university.
  • Current registration or licensure with California Board of Behavioral Sciences.
  • At least 3 years of supervising direct service staff experience.

COMPETENCIES

• Cultural Sensitivity. Ability to interface well with diverse, disadvantaged populations while withholding judgment. Willingly open to learning and understanding different perspectives.
• Program Management. Demonstrated ability to oversee program operations, ensuring safety, compliance, and quality standards are met.
• Flexibility. Willingness to be available after hours and on weekends for emergencies and crisis management.
• Regulatory Compliance Knowledge. Understanding of relevant regulations and policies to ensure program activities adhere to requirements.
• Analytical Skills. Ability to conduct regular quality reviews and identify potential risks, develop mitigation strategies as needed.
• Resource Management. Ability to effectively allocate resources, including personnel, funding, and materials, to ensure program success within budgetary limitations.
• People Management. Ability to manage staff, volunteers, interns, and ambassadors, to provide supervision and mentorship, and to train them to foster team development.
• Strategic Thinking. Ability to understand and implement the organization’s strategic vision at the program level.
• Leadership and Teamwork. Ability to effectively lead and motivate staff, set clear goals, and provide direction while fostering a positive work environment and building cohesive teams.
• Effective Communication. Skill in conveying information clearly and accurately, both verbally and in writing, and fostering open and collaborative communication with clients, colleagues, and other stakeholders.
• Clinical Documentation. Proficiency in documentation management and compliance with legal and regulatory requirements.
• Computer Literacy. Proficiency with Microsoft applications and EHR systems and ability to use Human Capital Management (HCM) such as Dayforce.
• Bilingual preferred.

BACKGROUND CHECK AND OTHER REQUIREMENTS

• Capable of obtaining and maintaining a satisfactory background check. Applicants must not be on parole or probation due to funding regulations. Qualified candidates with a criminal record will be considered for employment.
• Ability to meet health screening and tuberculosis testing requirements.
• Ability to meet credentialing requirements, if applicable.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

• Sitting 4 Hrs
• Standing 1 Hr
• Walking 3 Hrs
• Driving Occasionally

In an average month, employee must travel out of town:

• Often (>2x)
• Sometimes (<2x)
• Never

In an 8-hr workday, employee must:

• Not at all
• Occasionally (1/4-2½ hrs.)
• Frequently (2½-5½ hrs.)
• Continuously (5½-8 hrs.)

• Bend/stoop
• Climb
• Reach above shoulder level
• Kneel
• Balance
• Push/pull
• Squat
• Crawl
• Crouch
• Lift*
• Carry**

* Usual number Maximum number lbs

5 30 lbs

lbs lbs

** Usual number Maximum number lbs

5 30 lbs

lbs lbs

JOB REQUIRES

• Working at heights - No. Explain:
• Operating heavy machinery - No.
• Operating desk machines - Yes. Type: Computer, fax, printer, phone
• Precise manual dexterity - Yes. Explain: Ability to precisely and accurately transmit written data, input data
• Exposure to extreme heat, cold, humidity - No.
• Exposure to dust, fumes, gases, chemicals - No.