SUD Supervisor - Pomona Women's Center

Health Right 360

Pomona (CA)

On-site

USD 70,000 - 90,000

Full time

7 days ago

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Job summary

HealthRIGHT 360's Prototypes Women's Center in Pomona, CA seeks a SUD Supervisor III to lead a team of counselors and support staff in delivering trauma-informed, evidence-based care for women with co-occurring disorders.

You will oversee client care, scheduling, and compliance with agency policies, coordinate with external partners, and ensure timely documentation and staff development to meet program goals.

Qualifications

Three years’ experience supervising others, preferably with direct service employees.
Experience with trauma-informed services and co-occurring disorders.
Ability to ensure compliance with policies, procedures and regulatory requirements.

Responsibilities

Supervise, train, and guide direct service staff such as SUD Counselors and Client Safety Navigators.
Assist management with interviews, selection, hires, and terminations.
Ensure reports and documentation meet program requirements and regulatory standards.
Provide ongoing feedback, coaching, and performance evaluations.
Lead staff meetings and coordinate training resources to support staff success.
Manage staff schedules and time-off to ensure program coverage.
Communicate policy updates and quality-of-care concerns to team.
Oversee client care and case conferences, ensuring ethical practices.
Perform regular audits to ensure contract compliance.

Skills

Communication & Collaboration

Crisis Intervention

Cultural Competence

Ethical & Legal

Problem-Solving

Technology Proficiency

Team Leadership

Treatment Modalities

Bilingual preferred

Education

High school diploma or equivalent

Bachelor’s degree preferred

Substance Use Disorder Counselor certification (CCAPP/CAADE/CADTP)

First Aid and CPR certification

Valid California Driver’s License

Tools

Microsoft Office

Electronic Health Records (EHR)

Dayforce

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Prototypes is one of the nation’s leading behavioral healthcare providers and is a “prototype” for such organizations. Prototypes Women's Center in Pomona is a 180-bed residential facility tailored specifically to women, including those who wish to involve their children in their journey to recovery. Our program aims to assist women in maintaining their progress in overcoming co-occurring disorders through a wide range of supportive services. Children can foster a secure attachment with their mothers in a secure setting, while also accessing mental health support and educational assistance. Our interdisciplinary team of professionals provides comprehensive treatment for substance use disorders and mental health, parenting, educational, and life skills courses. Treatment can range from 60 days to 6 months.

SUD Supervisor III is a certified Counselor from an accredited California agency with at least three years of experience supervising others. The SUD Supervisor III supervises staff to ensure the provision of quality client care and effective team performance to meet agency goals in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. The SUD Supervisor III is responsible for overseeing client care as it relates to staff scheduling, outside agency relations, and other tasks as assigned, as well as other daily activities essential to incorporating the agency’s mission and values as a part of our service delivery.

KEY RESPONSIBILITIES

People Supervision

Supervise, train, and guide direct service staff such as SUD Counselors and Client Safety Navigators, and/or assigned.
Assist management with interviews, selection, hires, and terminations.
Ensure that all direct reports are in compliance with the organization’s policies, procedures, position expectations and performance goals, and contractual requirements.
Provide ongoing feedback, coaching, support, and conduct formal performance evaluations in a timely manner.
Deliver and arrange training and resources to ensure that direct reports are successful in their roles.
Ensure proper coverage of the program by managing work schedules and approving time away from work.
Deliver all communications necessary to all team members to remain current with HealthRIGHT 360’s policies and procedures and to inform them of quality-of-care concerns.
Maintain open communication with the manager concerning employee matters/needs, client assignment, workload distribution across the team, and seek consultation when needed.
Address interpersonal or team conflicts promptly and diplomatically to maintain a positive work environment. Lead weekly staff meetings to discuss program updates, issues, policies, and procedures.

Treatment Oversight

Assign clients to staff’s caseload.
Ensure that all treatment service plans and activities are executed in keeping with the organization’s values, mission, vision, and strategy.
Facilitate and assist with client case conferences as applicable.
Ensure staff provide strength-based, trauma-informed, and culturally competent services in an ethical and legal manner.
Ensure safety and security of the program and mediate client grievances.
Respond to emergencies, outstanding crisis, or events as needed, including during holidays, weekends, and afterhours.
Ensure that all direct reports submit documentation in accordance with program requirements and in compliance with all regulatory requirements and the agency’s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occurring on time.
Perform regular audits to ensure contract compliance.

Direct Service

Provide services within the scope of practice, which may include crisis intervention, assessments, individual and group counseling, case conferences, educational groups, and treatment plans as assigned.
Assume ownership for any crisis as it relates to service delivery and see it through to completion.
Maintain documentation of services provided in accordance with HealthRIGHT 360’s policies and procedures to satisfy internal and external evaluating requirements.

Administration and Other Duties

Work different shifts to maintain knowledge of all aspects of the program.
Develop and maintain training-related workflows and procedures.
Actively participate in assigned supervision, agency, and team meetings.
Participate in training opportunities and complete assigned trainings in a timely manner.
Maintain compliance with credential requirements.

And perform other duties as assigned.

QUALIFICATIONS

Credentials

High school diploma or equivalent required. Bachelor’s degree preferred.
Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Valid California Driver’s License and access to registered and insured transportation preferred.

Experience

Experience with efficient and effective treatment and management of clients with co-occurring disorders.
Three years’ experience supervising others, preferably with direct service employees.
Experience providing trauma-informed services.

Competencies

Communication and Collaboration. Skill in conveying information clearly and accurately, both verbally and in writing, and fostering open and collaborative communication with clients, colleagues, and other stakeholders.
Crisis Intervention. Ability to manage crises, such as relapses, suicidal ideation, or overdose situations, while ensuring the safety of the client.
Cultural Competence. Ability to interface well with diverse, disadvantaged populations while withholding judgment. Awareness and sensitivity to cultural diversity among clients and counselors, ensuring that treatment approaches are inclusive and respectful of diverse backgrounds.
Ethical and Legal Understanding. Familiarity with ethical guidelines and legal requirements specific to SUD treatment, ensuring that counselors adhere to professional standards and regulations. Ability to maintain appropriate boundaries to clients and colleagues.
Problem-Solving and Decision-Making. Capability to address challenges and conflicts that may arise within the team or in client treatment plans, making informed decisions based on clinical expertise and ethical considerations.
Technological Proficiency. Proficiency with Microsoft office applications and electronic health records (EHR) systems. Ability to use human capital management (HCM) system such as Dayforce.
Team Leadership. Ability to lead and motivate a team of direct service staff, providing direction, guidance, and support to ensure effective execution of tasks and achievement of program goals.
Treatment Modalities. Strong understanding of various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions such as client-centered approach, strength-based approach, harm reduction, recovery model, and trauma-informed care.
Bilingual preferred.

Background Check and Other Requirements

Qualified candidates with a criminal record will be considered for employment.
Must be capable of obtaining and maintaining a satisfactory background check.
Must be capable of meeting health screening and tuberculosis testing requirements.
Must be capable of meeting program and funder requirements.
Must be capable of maintaining credential requirements.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work: