PD-BRIDGE SERVICES SPECIALIST

Momentum; San Jose (CA); On-site; USD 48,891 - 53,988; Part time

Benefits offered by this job

Competitive pay

Opportunities for training and development

Job summary

A human services organization in San Jose, California, is seeking an on-call mental health support professional. This role involves providing crisis intervention, facilitating therapeutic programs, and collaborating with multidisciplinary teams to enhance client services. Candidates must possess a high school diploma and significant experience in a relevant field. A competitive hourly wage ranging from $35.49 to $39.19 based on experience is offered. The position requires strong communication skills and the ability to work independently as well as part of a team.

Qualifications

• Five years of experience in human service or mental health settings.
• First Aid Certification within 30 days of hire.
• Eligibility for MHRS certificate.

Responsibilities

• Provide supportive counseling during crises.
• Assist clients with medical follow-up and support.
• Facilitate therapeutic programs and group activities.

Skills

Effective communication

Crisis intervention

Teamwork

Mental health support

Community resource knowledge

Education

High School diploma or equivalent

BA in related field

Tools

Microsoft Office

Windows-based databases

Job description

This is an on call/as needed non-benefited position

Pay rates for Union positions are set in the Collective Bargaining Agreement with SEIU Local 521. Each position has a total of six steps, Step 1 (entry level) through Step 6 (15 years of employment with the organization). Union staff are promoted from Step 1 to Step 2 upon their one-year anniversary. The current Step 1 rate for this position is $35.49/hr, and the current Step 6 rate for this position is $39.19/hr.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide a safe and welcoming living environment for residents.
• Correct safety and potential safety hazards or report them to Program Manager or Assistant Manager and maintenance department.
• Ensure work area is clean and well kept; assist in the daily upkeep of the facility, including housekeeping and supplies.
• Provide milieu and mental health rehabilitation and case management services for a varying caseload, coupled with involvement of their families, which assist and support clients in all areas of daily living, rehabilitation and treatment, by working individually and in groups to facilitate integration into the community. Duties may include any or all of the following:
  • Utilize methods of observation, conduct client interviews, and administer various evaluations to assess clients’ cognitive and functional levels and recommend appropriate treatment programs.
  • Engage and engender trust for the purpose of developing therapeutic relations with clients.
• Provide client services in restorative, functional, and preventive therapeutic programs.
• Plan and organize activity programs, utilizing activities as an evaluation tool and as a therapeutic process.
• Facilitate individuals and groups through rehabilitation counseling processes that help develop and strengthen life, coping, and independent living skills; develop curriculums.
• Facilitate one‑on‑one and groups through rehabilitation counseling processes; take notes; schedule clients for psychiatric consultations.
• Provide medical follow‑up assistance to clients in obtaining a primary care physician, coordinating care with medical personnel, and assisting with medical issues, schedules, and transportation.
• Provide support to facilitate issues with existing client insurance benefits to expedite treatment, to enable them to return to work, and for payment to the Agency.
• Provide service to clients and clients’ families in linkage with professional and community resources.
• Coordinate care with other programs and contact case managers if clients show changes in behavior; refer clients to non‑Momentum therapists, if appropriate.
• May communicate with clients’ probation officers, conservators, and case managers, and the courts of client admission and on an on‑going basis.
• Liaise/advocate for clients with outside agencies; help and educate clients with researching outside, independent living and making the most of community resources; liaise with representatives of those resources, such as property managers, on behalf of clients.
• Conduct telephone interviews with clients; help them with interviews for housing placement.
• Work with clients’ families and educate them on mental health issues, facilitating the assistance process toward successful transitions.
• Interface directly with clients and provide counseling, particularly during times of conflict and crisis intervention.
• Assess clients’ independent living skills and mental status; identify needed skill‑sets; assist in learning new skill‑sets; provide opportunities to practice new skills; assess their stability; approve their weekday and weekend passes; and help clients with learning problem‑solving, independent living, socialization, and coping skills.
• Assist in budgeting and financial planning; address health and safety issues, how to respond to common emergencies, and medication education.
• Encourage clients’ resourcefulness, self‑empowerment, and understanding their diagnosis and/or illness.
• Alert other professional staff of adverse reactions to medication or medication avoidance.
• When assessed as highly unstable, such as being a danger to self or others, write up 5150 holds (involuntary detentions) to determine the extent of the threat; de‑escalate that threat.
• Provide appropriate consultation/back‑up to support other staff in responding to client crisis.
• Assist clients with self‑administered medical treatments, including medications, as assigned by a medical professional.
• Participate in management of team/program discretionary resources available to meet client needs.
• Collaborate with multi‑disciplinary team on client treatment, progress, and discharge planning.
• Complete the clinical records and other documentation, processes, and procedures that enable clients to receive these services in accordance with agency, payor and regulatory requirements, utilizing paper and/or computer technology.
• Develop and/or implement individual service and treatment plans.
• Consult with Clinicians to get assessments and treatment plans approved and to discuss clinical issues.
• Document progress on a regular basis, as directed.
• Update treatment plans per Agency guidelines.
• Perform annual psycho‑social rehabilitation assessments.
• Perform administrative admissions and discharge paperwork and other procedures.
• Set up initial case conferences and work with clients to assess discharge options.
• Arrange case conferences for discharge; schedule appointments and interviews for discharge programs; complete the Discharge Summary.
• Enter and maintain up‑to‑date clinical documentation for each client.
• Update client files with case notes and treatment plans; enter hours via computer on a timely basis for billings.
• Audit and review documents and complete monthly medical record reviews.
• Collect reports/data.
• Perform general office work, electronic/telephonic communications, and timecard processing.
• Provide transportation in personal or agency vehicles, including, but not limited to, the transport of clients and/or program supplies, for agency business.
• Provide on‑call floor coverage, providing cooking and house coverage, and participating in after‑hours rotation and shift exchange debriefings.
• Perform First Aid in emergency situations.

OTHER DUTIES AND RESPONSIBILITIES

• Provide appropriate consultation and back‑up to support other staff in responding to client crisis.
• Required to attend and participate in weekly and monthly staff, program, agency and community meetings and training; will conduct trainings as needed.
• NOC shift staff required to attend monthly meetings and other meetings as assigned.
• All staff working shifts other than NOC are required to attend weekly, monthly and other meetings as assigned.
• Ensure compliance with applicable health and safety or other regulatory requirements.
• As needed, on a backup basis oversee the documentation and issuance of medications to clients.

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED

• Education and Experience:
  • High School diploma, GED, or equivalent education plus five years’ experience; OR Associate’s degree plus three years’ experience; OR Bachelor’s degree plus two years’ experience; OR Master’s degree in a related field plus one year’s experience, working in a human service setting; (E) and/or a mental health setting. (D) (Appropriate volunteer and internship experience and personal experience in the mental health system will be considered.
• Eligibility for MHRS certificate. (D)
• First Aid Certification or successful completion of First Aid Certification within 30 days of hire. (E)
• Meet government and/or regulatory standards for continuing education credits and recertification, including a minimum of 20 hours of directly related professional training, if assigned to a crisis residential facility. (E)
• Demonstrated ability to:
  • Work independently and in a small team environment; (E)
  • Engage and communicate effectively with others in both verbal and written English; (E)
  • Monitor and support developmental growth and the recovery process; (E)
  • Manage multiple tasks and demands; (E)
  • Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations; (E)
  • Work from a strengths‑based, harm‑reduction, social rehabilitation model; (E)
  • Work effectively with persons of different value systems, ethnicity, cultural backgrounds, language capabilities and disabilities; (E)
  • Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently; (E)
  • Work with populations identified as high risk and/or considered under‑represented in the County Mental Health system with multiple barriers; (E)
  • Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions. (E)
• Demonstrated ability to work with participants who:
  • May also have histories of assaultive behavior; (E)
  • May have resided in long term care facilities for extended periods; (E)
  • May have patterns of service that relied almost exclusively on emergency and institutional care; (E)
  • May have cognitive difficulties and medical co‑morbidities and are considered medically fragile; may also be developmentally disabled; (E)
  • May have long‑term patterns of homelessness and criminal justice involvement. (E)
• Knowledge of:
  • Clinical techniques for assessment, treatment, and rehabilitation of people with mental illness; problem resolution and conflict resolution techniques; (E)
  • Facilitation skills for psycho‑educational, rehabilitation, and social skills‑building groups (E)
  • Community resources, including those required to meet the non‑mental health needs of the target population; (E)
  • Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP). (D)
• Special Requirements: Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Momentum practices. (E)
• Proven proficiency in typing—minimum 40 net wpm; computer literacy, including Internet search and a basic proficiency level in Microsoft Office applications and Windows‑based databases; (E) familiarity with UNIX‑based databases. (D)
• A valid California Driver License, with access to a reliable vehicle or for driving a company vehicle, current proof of auto liability insurance, and a clean DMV record, with eligibility for a Class B license. (E)
• Physical requirements needed to perform the essential functions of this job, with or without accommodation:
  • Standing, walking, grasping, finger flexion, moving/lifting/carrying objects up to 40 lbs., bending, stooping, crouching, kneeling, withstanding repetitive motion and reaching repeatedly are required constantly (over 2/3 of the workday); (E)
  • Hearing and talking on telephone and in person is required occasionally (under 1/3 of workday); (E)
  • Balancing, climbing and crawling may be required occasionally; (E)
  • Physically able to assist clients and/or staff in the evacuation of program facilities in emergency situations. (E)

Equal Opportunity Employer
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