214 Men's Step Down - Program Manager

HealthRIGHT 360; San Francisco, Northern (CA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

HealthRIGHT 360 is seeking a Program Manager IV for the Mens’ Residential Step Down program in San Francisco. You will lead the program, supervise staff, coordinate admissions, and ensure high-quality, compliant services in a 64-bed transitional housing setting.

Responsibilities include supervising and training staff, managing operations, ensuring safety, and maintaining accurate documentation and audits to meet contract requirements.

Qualifications

• Bachelor's Degree or 4 years equivalent work experience required.
• 7 years supervisory experience preferred.
• Valid CA Driver’s License required.
• First Aid and CPR certification required.
• Preferred: Master’s in counseling, psychology, or social work.
• Preferred: LMFT/LCSW/LPCC license in CA; CADAC credentials advantageous.

Responsibilities

• Plan and administer all aspects of the Residential Step-Down Program under Program Director.
• Direct and coordinate activities; ensure smooth admissions and high utilization.
• Provide intake, assessment, crisis intervention, and case management as needed.
• Maintain contract compliance and staff training; ensure safety and quality.
• Oversee staffing, performance reviews, and policy adherence.

Skills

Supervisory experience

Program management

Behavioral health services

Education

Bachelor's Degree or 4 years equivalent work experience

Master’s Degree in counseling, psychology, or social work

Licensed LMFT, LCSW, or LPCC in CA

Alcohol and Drug Counseling Certification (CCAPP, CAADE, or CADTP)

First Aid and CPR certification

CA Driver’s License

Job description

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Men’s Residential Step Down (MRSD) is a program of HealthRIGHT 360 located at Alamo Square neighborhood in San Francisco. It is a 64-bed male transitional housing for individuals that have completed at a minimum of 30 days residential substance use disorder treatment. MRSD provides temporary housing to assist our clients in their next stage of sobriety.

The Program Manager IV is responsible for the direct management of the Residential Step-Down facility. Through supervision and training, the Program Manager IV ensures care and safety is provided with cultural competency and process is functioning efficiently and in compliance with contracts and rules for the program.

KEY RESPONSIBILITIES

Program Management Responsibilities:

• Under supervision of the Program Director, the Program Manager of the Residential Step-Down Program plans and administers all aspects of the Residential Step-Down Program.
• Directs and coordinates various activities within the program.
• Coordinates with the intake/referral department to ensure smooth and effective admission processes for new clients and high utilization of the facility.
• Ensures facility is in accordance with goals of contract.
• Provides direct services such as intake, assessment, crisis interventions, & case management as needed.
• Has ultimate responsibility for retention and completion of all clients.

Supervisory Responsibilities:

• Provides immediate supervision and guidance to the staff of the program.
• Responsible for recruitment, hiring, direct supervision, and on-going training of all program staff and student interns.
• Ensures staff is familiar with program policies, procedures, and practices.
• Coordinates staff coverage, reviews and responds to vacation requests, and coordinates program services.

Facility Management Responsibilities:

• Responsible for all operational functions of Residential Step-Down Program, including but not limited to maintenance, program supplies, meals, & medical needs of clients.
• Responsible for safety and security of the facility.

Administration and Compliance:

• In accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements, ensures that staff maintains accurate documentation on all clients. Perform regular audits to ensure contract compliance.
• Coordinates with staff to make necessary corrections on all Electronic Health Records (EMR) discrepancies within a timely manner.

QUALIFICATIONS

Education, Certification, or Licensure

• Bachelor's Degree, OR 4 years equivalent work experience.
• 7 years supervisory experience.
• Valid CA Driver’s License.
• First Aid and CPR certification.
• Preferred:
• Master’s Degree from an accredited college in counseling, psychology, or social work
• Some experience in substance abuse prevention/treatment programs in a residential setting
• Alcohol and Drug Counseling Certification with one of the three approved certifying organizations in California (CCAPP, CAADE, or CADTP)
• Licensed LMFT, LCSW, or LPCC in the state of California
• Experience providing behavioral health services

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

• Sitting 2 Hrs
• Standing 1 Hrs
• Walking 4 Hrs
• Driving Occasionally

In an average month, employee must travel out of town:

• Often (>2x)
• Sometimes (<2x)
• Never

In an 8-hr workday, employee must:

• Bend/stoop: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Climb: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Reach above shoulder level: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Kneel: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Balance: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Push/pull: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Squat: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Crawl: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Crouch: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Lift*: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)
• Carry**: Not at all | Occasionally (1/4-2½ hrs.) | Frequently (2½-5½ hrs.) | Continuously (5½-8 hrs.)

* Usual number 5 lbs / Maximum number 10 lbs

** Usual number 5 lbs / Maximum number 10 lbs

Job requires:

• Working at heights: Yes / No Explain
• Operating heavy machinery: Yes / No Type
• Operating desk machines: Yes / No Type Computer, fax, printer, phone
• Precise manual dexterity: Yes / No Explain Ability to precisely and accurately transmit written data, input data
• Exposure to extreme heat, cold, humidity: Yes / No Explain
• Exposure to dust, fumes, gases, chemicals: Yes / No Explain