Residential Case Manager

Socket.dev; San Luis Obispo (CA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Health, dental, vision

Paid vacation

Paid sick time

403b retirement

Employee discounts

Diversity & inclusion

Job summary

Transitions – Mental Health Association's Community Residential Program in San Luis Obispo seeks a Residential Case Manager. You will support adults with serious mental illness to live independently, manage housing stability, and participate in rehabilitation activities.

Responsibilities include crisis support, coordinating social programs, leading weekly house meetings, advocating for clients, ensuring trauma‑informed practice, handling paperwork, and contributing to Medi‑Cal billing goals.

Qualifications

• BA/BS in a relevant field or an equivalent combination.
• Availability to work the regular Wednesday through Sunday schedule that includes the weekend.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Must meet TMHA safety and health requirements.

Responsibilities

• Assist residents in independent living, developing social and life-management skills.
• Provide crisis counseling and emotional support when needed.
• Facilitate recreational, educational, or other program activities; may include transporting clients.
• Lead weekly house meetings and participate in client meetings.
• Advocate for clients and connect them with community resources and opportunities.
• Promote trauma-informed practices in all services and activities.
• Follow Collaborative Communication Guidelines in team settings.
• Assist clients in defining and pursuing personal goals; monitor progress.
• Maintain residences, perform light maintenance, and complete monthly facility checks.
• Complete program paperwork and records; manage petty cash receipts and vehicle checklists.
• Meet Medi-Cal billing documentation and program goals as directed by leadership.
• Direct service staff to spend at least 50% of time in direct client service.
• Coordinate referrals and communications with Program Manager and outside agencies.
• Attend weekly staff meetings and complete required in-service training.
• Perform other duties as assigned by the Program Manager.

Skills

Interpersonal skills

Communication skills

Team player

Education

BA/BS

AA/AS or CADAC/CPRP

Job description

POSITION TITLE

Residential Case Manager

PROGRAM/LOCATION

Community Residential Programs / San Luis Obispo

POSITION SUMMARY

The Community Residential Program (CRP) provides long-term, affordable, semi-independent housing with supportive case management for adults living with severe mental illness who are actively engaged in treatment through San Luis County Behavioral Health. CRP promotes recovery, autonomy, and community integration by offering a stable home environment with individualized support that empowers residents to reach their highest level of independence. Case Managers for the Community Residential Program are expected to support residents in maintaining long-term, stable housing while encouraging independent living skills and self-sufficiency. Case Managers for the Community Residential Program are expected to supervise the general health, safety, and social rehabilitation of clients. They also perform moderate facility maintenance, function as positive role models, promote cooperation and harmony in communal living, and uphold and promote the program philosophy in all duties performed. This position is full time, 40 hours a week, including weekends, the regular weekly work schedule for this position is Wednesday through Sunday.

HOURS / SALARY EMPLOYEE PERKS

Full-time, non-exempt position. Monday through Friday. 40 hours per week. Anticipated hiring range is $25.50-$26.50. Includes a generous individual benefits package that includes health, dental, vision, life, 403b retirement (with up to a 5% employer match) paid vacation/holiday time, paid sick time and a variety of helpful employee perks as well. (*Full Salary Schedule $25.50-$33.99 per hour).

EMPLOYEE PERKS

A few of our helpful employee benefits include membership discounts to various local fitness centers. We offer years of service gift cards to businesses of your choice. We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm. We host two employee appreciation events for employees and their families yearly. We practice Trauma Informed Care Principles, Guidelines for Collaborative Conversations, and encourage the use of pronouns. We mindfully promote equality, respect and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the fascinating characteristics that make us different! TMHA is also a pet friendly workplace (upon approval)!

ORGANIZATION DESCRIPTION

Transitions – Mental Health Association is a leading non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities. TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions.

MISSION STATEMENT

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.

RESPONSIBILITIES AND DUTIES

1. Assist residents in all aspects of independent living including the development of social, vocational, and effective life management skills; and assisting residents with proper nutrition, cooking, shopping, budgeting, housecleaning and maintenance, and personal hygiene.
2. Recognize and be available to clients in psychiatric crisis or emotional distress and teach appropriate coping and conflict resolution skills. Provide counseling and emotional support.
3. Facilitate recreational, educational, or other program activities. This may include transporting clients, encouraging client participation, and modeling appropriate social behavior.
4. Facilitate client and house meetings weekly. House meetings provide opportunities for education, discussion and mediation between housemates. Client meetings provide opportunities to discuss individual clients’ needs and goals.
5. Assume the role of advocate in all aspects of clients’ needs and goals. This may include familiarizing clients with and encouraging the usage of community resources, support systems, services, and opportunities; and assisting clients in building healthy peer and familial support networks.
6. Promote, encourage and maintain trauma-informed practices in all services and activities.
7. Practices and promotes, both individually and in team meetings, the Collaborative Communication Guidelines.
8. Assist clients in determining, developing, and carrying out their own goals; review plans and goals, evaluate progress, and foster independence.
9. Maintain the cleanliness and upkeep of the residences; this may include general household chores, yard work, completion and/or reporting of repairs needed, acquisition and disposal of furniture, and assisting clients in maintaining a clean and sanitary living environment. Complete monthly facility checks.
10. Complete program paperwork: this may include individual client files, admission/ discharge paperwork, petty cash receipts and vehicle checklists.
11. Medi‑Cal billing provides a critical portion of funding for this program. You are expected to reach documentation and billing goals as set by Program Manager and Director.
12. All direct service staff are expected to spend at least 50% of their work time in direct service and support of clients, unless otherwise assigned by your supervisor.
13. Act as agency liaison by consulting, collaborating, and communicating with Program Manager, SLO County Behavioral Health, and other treatment agencies to meet client and program objectives. This may include coordinating referrals and/or providing information to other agencies or treatment programs.
14. Attend weekly staff meetings and complete required hours of in‑service training.
15. Assume other duties and responsibilities as assigned by the Program Manager.

JOB ENVIRONMENT

1. Moderate, physical activity and frequent driving; may include moving or lifting up to 50 lbs.
2. Involves moderate risks that require safety precautions and the risk of exposure to potentially dangerous situations.

Requirements

Minimum Requirements

1. BA/BS AND 6 months of full-time experience with target population, OR AA/AS or CADAC/CPRP certification AND 2 years of full-time experience with target population, OR 4 years of full-time experience with target population.
2. Must be available to work the regular Wednesday through Sunday schedule that includes the weekend.
3. Strong interpersonal skills, collaborative work style and strong oral/written and communication skills.
4. Well defined organizational and time management skills.
5. Ability to work independently and flexibly.
6. Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure.
7. Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level.
8. Ability to possess and maintain good physical and mental health.
9. Ability to work well within a team and maintain a professional, respectful attitude in the workplace.
10. Ability to be willing to work with supervisor oversight and direction.
11. Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees.
12. Ability to mindfully promote equality and respect diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us different.
13. Demonstrate the ability to successfully deliver culturally responsive services.
14. Knowledge of the various dimensions of diversity, including mental health, gender, race and ethnicity.
15. Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, clients, and other persons contacted through TMHA business.

Conditions of employment include

• Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience, reliable transportation, proof of auto insurance, and DMV driving record that meets TMHA’s current vehicle insurance requirements. May be required to utilize personal vehicle and auto insurance.
• Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting.
• Must be able to successfully complete First Aid and CPR training.

Physical Demands

1. Seeing

2. Hearing

3. Speaking

4. Stooping/Bending

5. Moving around office

6. Moving between offices/clients

7. Driving

8. Climbing

9. Lifting/carrying heavy items

10. Computer use

11. Pushing/pulling/dragging items

12. Standing for long periods

13. Working outside

14. Using hands/fingers