Program Manager (Product & Go-To-Market Enablement)

Greenhouse Software; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Greenhouse Software is seeking a Program Manager for GTM Enablement to build scalable training for Sales and Customer Success teams. You will own the curriculum backbone, coordinating product launches into reusable learning assets, and ensuring effective rollout across audiences.

You will partner with Product Marketing, Product, Sales, CS, and RevOps, turning ambiguity into actionable enablement. A structured, action-oriented approach and strong writing will drive success in a fast-paced tech

Qualifications

• 3-5 years of experience in enablement, program management, or GTM operations in tech.
• Instructional design experience with training, job aids, or curriculum.
• Experience in recruiting or B2B SaaS industry a plus.
• Familiarity with AI-powered tools and judgment on automation vs. human decision-making.

Responsibilities

• Build and scale enablement programs for Sales and Customer Success.
• Own curriculum creation: eLearning, live sessions, playbooks, FAQs.
• Manage launch execution: timelines, logistics, invites, follow-ups.
• Maintain enablement systems: tracking, reporting, scorecards, AI knowledge agents.
• Partner on measurement: completion, sentiment, behavior-change signals.
• Collaborate cross-functionally with PMM, Product, Sales, CS, RevOps.

Skills

AI tools familiarity

Curriculum design

Program management

Cross-functional collaboration

Strong writing skills

Tools

LMS

CRM

Conversation intelligence

Job description

• This Program Manager will build and scale the enablement programs that help our Sales and Customer Success teams sell and support a fast-evolving product portfolio. This role owns the operational and curriculum backbone of GTM Enablement: turning product launches into repeatable training, managing the logistics and communications behind every rollout, and building the systems that let enablement scale across multiple audiences
• You’ll partner closely with Product Marketing, Product, Sales, Customer Success, and RevOps, and work directly with the leader of the Product + GTM Enablement team. This role is a strong fit for an organized, AI-fluent learning designer who turns ambiguity into training sellers can act on, and is able to own enablement programs end-to-end
• Build and maintain product curriculum: eLearning, live sessions, job aids, playbooks, and FAQs for product launches and ongoing releases
• Own launch execution for GTM initiatives: timelines, session logistics, communications, invites, and follow-ups
• Maintain the systems that support enablement: tracking, reporting, scorecards, and AI knowledge agents, including turning the outputs into insights for stakeholders
• Partner on measurement: completion, sentiment, and behavior-change signals to demonstrate enablement impact
• Additional projects and responsibilities as business needs require

An AI adopter - You look for practical ways to use AI tools such as Glean, Claude, and more to automate manual work and free up time for what needs a human

A strong curriculum designer - You can take a product release and turn it into clear, reusable enablement, training, and job aids that change what reps do in the field

A biased-for-action doer - You move fast, ship, and iterate in a dynamic environment rather than waiting for perfection

A cross-functional collaborator - You're comfortable coordinating PMM, Product, Sales, CS, and RevOps, and you move work forward without formal authority

A structured operator - You bring order and organization to fast-moving launches: rosters, timelines, trackers, content, comms, and collaboration

A measurement-minded teammate - You care whether training actually landed, and you'll track completion, sentiment, and behavior to prove it

Strong writing skills, with the ability to translate product briefs into concise, field-ready language

3-5 years of experience in enablement, program/project management, sales enablement, or a related GTM operations role in tech

Instructional design experience, you've built training, job aids, or curriculum that people actually used.

Direct GTM experience preferred

Experience in recruiting or B2B SaaS industry, a plus

Proficient with enablement tech stacks (LMS, conversation intelligence, CRM) and comfortable using AI tools in day-to-day work

A data-informed mindset, using completion and feedback data to prioritize work and improve programs

Strong organizational and project management skills, with a track record of running multiple launches or programs at once

Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.

Familiarity with AI-powered tools and good judgment about when to automate versus when human decision-making matters most