Program Manager, Product Data Operations, Family of Apps

Meta; United States; À distance; USD 130 000 - 170 000; Plein temps

Résumé du poste

Meta is seeking a Product Data Operations Program Manager within the Family of Apps to independently lead cross-functional programs that deliver high-quality data and AI model evaluations. You will translate product needs into executable plans, balance AI and expert-human workflows, and own delivery quality and outcomes.

You will partner with Product, Engineering, Research, and Data Science to benchmark AI labelers, calibrate evaluators, and monitor model performance as needs evolve.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• Experience leading multiple cross-functional programs from scoping through delivery.
• Strong data analysis and metrics-driven decision making.
• Ability to influence stakeholders without formal authority.

Responsabilités

• Independently lead multiple cross-functional programs delivering high-quality data and AI evaluation.
• Translate product needs into executable plans and manage dependencies and risks.
• Benchmark AI labelers, calibrate evaluators, and monitor model performance.
• Collaborate with Product, Engineering, Research, and Data Science teams to optimize workflows and cost.
• Communicate plans, risks, and recommendations to leadership and operators.

Connaissances

Program management

Cross-functional collaboration

Analytical problem solving

Stakeholder influence

Data-driven decision making

AI tooling integration

Communication

Experimentation & evaluation

Formation

Bachelor's degree or equivalent practical experience

Outils

SQL

Excel/Sheets

Dashboards/Reporting

Description du poste

The Product Data Operations (PDO) team provides the data, insights, and human operational rigor that power machine learning and AI at Meta. Within the Family of Apps (FoA), we partner with Product, Engineering, Research, and Data Science to deliver high-quality data and evaluations that support product development and improve experiences across Meta's apps.

As a Program Manager on the Product Data Operations Family of Apps team, you will independently lead multiple cross-functional programs that deliver high-quality data and evaluate AI model performance through AI-powered production and specialized human expertise. You will translate product needs into executable plans, determine the right mix of AI and expert-human workflows, and own program quality and delivery outcomes. In partnership with technical teams and domain experts, you will benchmark AI labelers, establish and maintain trusted evaluation datasets, calibrate automated judges, and monitor performance as models and product needs evolve. You will strengthen expert-reviewer capabilities and improve the tools, measurement practices, and workflows that enable reliable, scalable delivery. Throughout, you will turn operational and evaluation findings into actionable recommendations for product partners while improving quality, speed, and cost.

• This individual-contributor role requires sound judgment in ambiguous situations, analytical problem solving, and the ability to influence internal partners and external delivery teams without formal authority.
• Bachelor's degree in a directly related field, or equivalent practical experience 6+ years of experience in program or project management, operations, consulting, or a related role in a technology or consumer-product environment
• Experience independently leading multiple cross-functional programs from scoping through delivery, including managing dependencies, risks, and competing priorities
• Experience defining success metrics, analyzing data, and translating findings into decisions or measurable operational improvements
• Experience building relationships and influencing stakeholders across functional boundaries without formal authority
• Experience communicating program plans, results, risks, and recommendations to both operational teams and leadership
• Experience developing or improving repeatable processes and applying judgment in ambiguous, fast-paced environments
• Experience using Excel or Google Sheets for analysis, tracking, and reporting Understanding of Facebook, Instagram, and Threads products
• Experience integrating AI tools into operational workflows and demonstrating measurable improvements in efficiency or quality while applying responsible AI practices
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience partnering with Product and Engineering teams on consumer-facing products; familiarity with Facebook, Instagram, or other Meta Family of Apps products
• Experience managing data labeling, annotation, machine learning datasets, or human evaluation programs, including vendor or contractor delivery
• Experience with LLM evaluation techniques, including evaluation rubrics, reviewer calibration, error analysis, and human-in-the-loop quality assurance
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Experience with SQL and building or specifying dashboards, reporting tools, or performance measurement frameworks