Product Experiences Lead

Meta; Burlingame, New York (CA, NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Meta is seeking an experienced, hands-on individual contributor to own how product experiences get built and delivered across events, activations, and demos. The role reports to the Head of Product Experiences, with a focus on delivering high-profile initiatives from concept through on-site execution and on scaling operational systems.

You will lead cross-functional collaborations, work with Product & Engineering teams, design AI-powered workflows, and build measurement and training programs

Job description

Meta delivers 100,000+ product experiences a year across Reality Labs hardware, Meta's Family of Apps and AI, ranging from tentpole moments like Connect, CES, and Cannes Lions to executive briefings, VIP activations, and retail. Demand for Meta products continues to grow fast, and the work is more complex than ever, with more products, more audiences, and a higher bar for every touchpoint.

We're looking for an experienced, hands‑on individual contributor to own how those experiences get built and delivered. This role reports to the Head of Product Experiences. About two-thirds of this role involves leading the implementation of product experiences across events, activations, and demos. The remaining third focuses on building and optimizing the systems that help the program scale, including training, measurement and insights.

• 6+ years of experience in program management, operations, strategy, or experiential/event production, ideally in consumer tech or hardwareA track record of leading the delivery of high-profile initiatives from concept through on-site executionSystems and process background: a proven track record designing, building and scaling operational systems, such as training and certification programs, intake and prioritization workflows, measurement frameworks or reporting, that measurably improved quality, speed or efficiency
• Experience directing distributed teams, agencies and vendors across multiple regions
• Experience influencing senior cross-functional partners and communicating to executive audiences
• Hands‑on experience building AI‑powered or automated workflows that changed how a team operates
• Ability to travel 25–30%, including on‑site event leadership
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Experience in a strategy and operations (BizOps) role at a technology or consumer company, or as a management consultant, with a track record of structuring ambiguous problems and turning recommendations into operating changes
• Experience designing AI‑powered or automated workflows specifically within experiential or event operations contexts
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience defining metrics and turning data into program changes
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience managing prototype hardware and technical demo flows with Product & Engineering teams
• Familiarity with Meta's product ecosystem (AI glasses, Meta VR, Meta AI)