Program Manager - Prevention & Diversion

Heartland East; Bartow (WV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition assistance

Domestic partner coverage

Retirement plan

Generous paid time off

Job summary

Heartland for Children seeks a Program Manager-Prevention & Diversion to oversee prevention and diversion support services for families, with a focus on connecting resources and reducing barriers for children and adults with mental health, substance use, and behavioral health needs.

Qualifications

• Bachelor’s degree in Social Services, Health Care, Business or related field required.
• Master’s degree preferred.
• Minimum of three to five years of professional experience in the related field with supervisory experience.
• Extensive experience in child welfare and/or child abuse prevention preferred.
• Excellent organization and follow up skills; able to multi-task; analytical ability; strong oral and written communication and customer service skills; proven leadership.

Responsibilities

• Establishes and maintains positive working relationships with internal and external customers.
• Supervises Family Support Specialists and resources for families to prevent entry into the child welfare system.
• Ensures families access necessary resources timely and effectively to optimize outcomes.
• Oversees development and delivery of resource navigation and support services to divert cases from entering the local child welfare system.
• Coordinates and delivers community and staff presentations on prevention topics and service delivery.
• Focuses on helping families before harm by removing barriers and identifying services.
• Provide connections and support for mental health, substance and behavioral health needs of children and adults.
• Supervises staff and case consultations to ensure family preservation.
• Reviews data related to children entering the system and helps develop prevention strategies.
• Reviews risk levels and determines interventions to support families.
• Ensures documentation in FSFN and updates staff on case progress.
• Models and enforces conflict resolution and open communication with staff and providers.
• Responds urgently to family service needs and resources.
• Attends meetings and coordinates activities related to prevention and diversion case oversight.
• Participates in management meetings and special projects.

Skills

Staff supervision

Leadership

Communication skills

Project management

Data analysis

Public speaking

Education

Bachelor’s degree in Social Services, Health Care, Business or related field

Master’s degree

Job description

Program Manager-Prevention & Diversion

Applying For:

Job Summary: This is a management position responsible for the oversight of prevention and diversion support services for families, prevention education/awareness, identification of the least restrictive services, resources, and supports, with a goal of family preservation. This position will directly provide connections/support for children and adults with mental health, substance abuse and behavioral health needs.

Essential Functions:

• Establishes and maintains positive working relationship with HFC internal/external customers
• Manages and provides supervision to Family Support Specialists that are responsible for identifying resources and problem solving with families to prevent children from entering the child welfare system
• Ensures families access the necessary resources timely, services and programs effectively, with the focus on optimizing their experience and outcomes
• Oversee the development, implementation and delivery of resource navigation systems and support services to divert cases from further entering the local child welfare system in Circuit 10
• Coordinates, creates, provides and delivers community and staff presentations on prevention related topics and service delivery
• Focuses on providing families with help before harm, by removing barriers and identifying the most appropriate services and supports
• Provide connections and support for mental health, substance and behavioral health needs of children and adults
• Provides daily supervision of staff and case consultations on specific case situations to ensure family preservation
• Reviews, compiles and tracks data related to children entering the system of care and helps to develop strategies to safely prevent entering the child welfare system
• Reviews risk levels for families and determines interventions needed to support families
• Ensure staff are documenting all efforts in FSFN and keeping all staff and teams updates on case progress
• Models and enforces effective conflict resolution by encouraging open and free flowing communication between staff and service providers
• Responds with a sense of urgency to identify family service needs and resources
• Attends meetings and supervise/coordinate activities related to prevention and diversion case oversight
• Participate in management meetings and management team projects
• Performs special projects as assigned

Qualifications:

Bachelor’s degree in Social Services, Health Care, Business or related field required. Master’s degree preferred. Requires a minimum of three to five years of professional experience in the related field & supervisory experience. Extensive experience in child welfare and/or child abuse prevention preferred. Must have excellent organization and follow up skills, be process oriented, be able to multi-task, have good analytical ability, have good oral and written communication skills, customer service skills and proven leadership skills.

Benefits:

We offer excellent benefits package with tuition assistance, domestic partner coverage, retirement & generous paid time off.

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.

Heartland for Children is a community-based care lead agency contracted with the Department of Children and Families.