Program Manager - Prevention & Diversion

Heartland for Children; Bartow (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition assistance

Domestic partner coverage

Retirement plan

Generous paid time off

Job summary

Heartland for Children in Bartow, FL is seeking an experienced management professional to oversee prevention and diversion support services for families. The role focuses on connecting families to timely resources and supporting mental health and behavioral health needs.

The position requires a Bachelor’s degree, 3–5 years of supervisory experience, and a strong track record in child welfare or prevention. We offer a comprehensive benefits package and opportunities for professional leadership.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 3–5 years of professional experience in related field with supervisory experience.
• Extensive experience in child welfare and/or child abuse prevention preferred.
• Strong organization, follow-up, and multi-tasking abilities.
• Excellent oral and written communication, customer service, and leadership skills.

Responsibilities

• Establishes and maintains positive working relationships with internal/external customers.
• Manages and supervises Family Support Specialists responsible for resource identification and problem solving with families.
• Ensures timely access to resources, services and programs to optimize outcomes.
• Oversees development and delivery of resource navigation systems to divert cases from the local child welfare system.
• Coordinates and delivers community and staff prevention-related presentations.
• Focuses on helping families before harm by removing barriers and identifying appropriate services.
• Provides connections and support for mental health, substance and behavioral health needs.
• Supervises staff and conducts case consultations to ensure family preservation.
• Reviews and tracks data related to children entering the system and helps develop prevention strategies.
• Reviews risk levels and determines interventions to support families.
• Ensures staff document efforts in FSFN and keep teams updated on progress.
• Models conflict resolution and fosters open communication with staff and providers.
• Responds promptly to identify family service needs and resources.
• Attends meetings and oversees prevention/diversion case activities.
• Participates in management meetings and projects; performs special assignments.

Skills

Leadership

Supervision

Organization

Follow-up

Multitasking

Analytical ability

Oral communication

Written communication

Customer service

Education

Bachelor's degree in Social Services/Health Care/Business or related field

Master's degree preferred

Job description

This is a management position responsible for the oversight of prevention and diversion support services for families, prevention education/awareness, identification of the least restrictive services, resources, and supports, with a goal of family preservation. This position will directly provide connections/support for children and adults with mental health, substance abuse and behavioral health needs.

Essential Functions:

Establishes and maintains positive working relationship with HFC internal/external customers

Manages and provides supervision to Family Support Specialists that are responsible for identifying resources and problem solving with families to prevent children from entering the child welfare system

Ensures families access the necessary resources timely, services and programs effectively, with the focus on optimizing their experience and outcomes

Oversee the development, implementation and delivery of resource navigation systems and support services to divert cases from further entering the local child welfare system in Circuit 10

Coordinates, creates, provides and delivers community and staff presentations on prevention related topics and service delivery

Focuses on providing families with help before harm, by removing barriers and identifying the most appropriate services and supports

Provide connections and support for mental health, substance and behavioral health needs of children and adults

Provides daily supervision of staff and case consultations on specific case situations to ensure family preservation

Reviews, compiles and tracks data related to children entering the system of care and helps to develop strategies to safely prevent entering the child welfare system

Reviews risk levels for families and determines interventions needed to support families

Ensure staff are documenting all efforts in FSFN and keeping all staff and teams updates on case progress

Models and enforces effective conflict resolution by encouraging open and free flowing communication between staff and service providers

Responds with a sense of urgency to identify family service needs and resources

Attends meetings and supervise/coordinate activities related to prevention and diversion case oversight

Participate in management meetings and management team projects

Performs special projects as assigned

Qualifications:

Bachelor’s degree in Social Services, Health Care, Business or related field required. Master’s degree preferred. Requires a minimum of three to five years of professional experience in the related field & supervisory experience. Extensive experience in child welfare and/or child abuse prevention preferred. Must have excellent organization and follow up skills, be process oriented, be able to multi-task, have good analytical ability, have good oral and written communication skills, customer service skills and proven leadership skills.

We offer excellent benefits package with tuition assistance, domestic partner coverage, retirement & generous paid time off.

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.