Program Manager - Phoenix, AZ

A New Leaf; Phoenix (AZ); On-site; USD 56,000 - 68,000; Full time

Job summary

A New Leaf seeks a Program Manager to provide leadership for supportive services at Thunderbird Apartments and the Phoenix Master Lease Program. You will supervise staff, ensure quality resident services, and drive housing stability outcomes while ensuring compliance with agency and funding requirements.

The role requires strong leadership across multiple locations, collaboration with internal departments, landlords, and community partners to advance the organization’s mission and goals.

Qualifications

• Requires supervisory/management experience (4+ years).
• Experience in housing stability, homelessness, or related services is preferred.
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple locations and priorities while maintaining compliance.

Responsibilities

• Oversee day-to-day supportive services operations for Thunderbird Apartments and the Phoenix Master Lease Program.
• Recruit, train, supervise, coach, and evaluate supportive services staff across Thunderbird Apartments and the Phoenix Master Lease Program.
• Establish performance expectations, provide coaching, and manage staff performance.
• Coordinate staff schedules, caseloads, and workload to ensure service delivery.
• Ensure compliance with agency policies, funding regulations, and program standards.
• Monitor program performance and housing stability outcomes; implement improvements as needed.
• Review service documentation, assessments, and housing outcomes for accuracy and timeliness.

Skills

Supervisory experience

Program leadership

Staff development

Communication

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree in Social Work/ Human Services/ Behavioral Health/ Psychology

Job description

Job Summary:

The Program Manager provides leadership and oversight of supportive services at Thunderbird Apartments and the Phoenix Master Lease Program. This position supervises staff, ensures quality resident services, supports housing stability outcomes, and maintains compliance with agency and funding requirements. The Program Manager collaborates with internal departments, property management, landlords, and community partners to support program success and advance A New Leaf's mission and goals.

Salary: $62,000 yr

Schedule: Mon - Fri 8am - 4pm (Flex hours -Weekends as needed based on program needs)

Responsibilities:

1. Oversee day-to-day supportive services operations for Thunderbird Apartments and the Phoenix Master Lease Program.
2. Recruit, train, supervise, coach, and evaluate supportive services staff across Thunderbird Apartments and the Phoenix Master Lease Program.
3. Establish performance expectations, support professional development, and provide ongoing coaching, accountability, and performance management.
4. Coordinate staff schedules, site coverage, caseloads, and workloads to ensure effective and responsive service delivery.
5. Foster a collaborative, inclusive, and accountable team environment that reflects A New Leaf's mission, values, and service standards.
6. Lead and support organizational and program changes through effective communication, collaboration, and staff engagement.
7. Ensure compliance with agency policies, contractual requirements, funding regulations, program standards, and applicable laws.
8. Monitor program performance, service quality, housing stability outcomes, and contract deliverables; implement corrective actions and continuous improvement strategies when needed.
9. Review service documentation, assessments, data entry, reports, and housing outcomes for accuracy, timeliness, quality, and compliance.
10. Align staffing, resources, and service delivery strategies with program goals, performance measures, and intended outcomes.
11. Ensure residents receive individualized, strengths-based supportive services that promote housing stability, self-sufficiency, and overall well-being.
12. Oversee Phoenix Master Lease supportive services, including resident engagement, housing stability planning, referrals, landlord communication, and tenancy support.
13. Support staff in addressing housing barriers, lease compliance concerns, conflict resolution, crisis situations, and service coordination needs.
14. Coordinate resident engagement activities, life skills programming, community-building opportunities, and resident events that support housing stability and positive outcomes.
15. Build and maintain effective working relationships with internal departments, community partners, landlords, property management companies, funding agencies, and other stakeholders.
16. Attend and participate in internal and external meetings, trainings, and collaborative initiatives that support program goals and organizational objectives.
17. Collaborate with the Philanthropy Department to coordinate volunteer involvement and support program activities.
18. Communicate program updates, outcomes, operational needs, and challenges through verbal communication, reports, and other required documentation.
19. Manage Thunderbird Apartments campus events, room reservations, facility access, alarm coordination, and relationships with visiting agencies and community partners, as applicable.
20. Promote and enforce agency policies, professional boundaries, safety protocols, and performance expectations across both programs.
21. Remain accessible and responsive to staff, residents, and stakeholders during business hours and respond appropriately to urgent operational, housing, safety, or resident concerns.
22. Be available to work evenings, weekends, and participate in on-call responsibilities as needed to support program operations and resident needs.
23. Operate agency vehicles for approved client transportation and program-related activities when authorized.
24. Perform other duties as assigned.

Qualifications:

Education:

• High school diploma or GED required
• Associate's or Bachelor's degree in Social Work, Human Services, Behavioral Health, Psychology, or a related field preferred.

Experience:

• Minimum four (4) years of supervisory, management, or program leadership experience required.
• Experience working with individuals experiencing homelessness, housing instability, or economic hardship preferred.
• Experience supervising staff across multiple locations preferred.
• Experience with housing stabilization, landlord relations, supportive services, and documentation standards preferred.
• Strong knowledge of community resources and referral networks.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to effectively manage competing priorities, staff needs, and program operations across multiple locations.
• Ability to exercise sound judgment, maintain professionalism, and maintain confidentiality in all interactions.

Working Conditions/Physical Requirements:

• Primarily onsite work with regular travel between Thunderbird Apartments, Phoenix Master Lease housing locations, meetings, and community partner agencies.
• Regular interaction with residents, staff, community partners, landlords, and service providers.
• Availability for evening, weekend, holiday, and on-call responsibilities as needed.
• Ability to sit, stand, walk, bend, and use standard office equipment.
• Ability to occasionally lift and carry up to 25 pounds.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Compliance Requirements:

• Must Be At Least 25 Years of Age
• Class One Fingerprint Clearance Card
• DCS Central Registry Background Check
• Drug Screening
• TB Test (Depending on Program)
• CPR/First Aid Certification
• Therapeutic Options Training (Depending on Program)
• Valid Unrestricted Driver’s License
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.

Mandated Reporter Requirements:

• As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.
• Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse suspected of involving a family member or legal guardian should be reported to child protective services, while other cases should be reported to law enforcement.

Responsible To: Associate Director of Supportive Services

Supervisory Responsibilities: Personal Development Coach, Activities Coordinator