Support Partner - Mesa, AZ

A New Leaf, Inc.; Mesa (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

A New Leaf, Inc. in Mesa, Arizona is seeking a Support Partner to maintain a safe, supportive environment at the East Valley Men's Center. The role provides direct client support through trauma-informed, person-centered practices and helps oversee daily shelter operations.

Working with Case Managers and Program Leadership, you will promote client accountability, independent living skills, and participation in services, while performing routine duties, documentation, and safety checks.

Qualifications

• No minimum educational requirement is stated; relevant experience considered.
• Experience in homeless shelters, residential programs, behavioral health, or related fields is preferred.

Responsibilities

• Provide direct client support using trauma-informed, person-centered practices that promote safety and engagement.
• Monitor shelter operations to promote safety, security, and program compliance.
• Observe, document, and report changes in client behavior or safety concerns to staff.
• Educate clients regarding program expectations, resources, schedules, and standards.
• Assist with admissions, orientations, room assignments, transfers, discharges, and shelter operations.

Education

No minimum educational requirement

Job description

Support Partner

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

Salary

$20 hr

Schedule

Thursday - Monday 3pm - 11pm

Job Summary

The Support Partner is responsible for maintaining a safe, secure, and supportive environment for clients, staff, and visitors at the East Valley Men's Center. This position provides direct client support through trauma-informed, person-centered practices; monitors daily shelter operations; responds to crises; enforces program expectations; maintains facility safety and cleanliness; completes required documentation; and supports the continuous operation of a 24-hour residential shelter. Working collaboratively with Case Managers and Program Leadership, the Support Partner promotes client accountability, independent living skills, and successful program participation.

Responsibilities

1. Provide direct client support using trauma-informed, person-centered practices that promote safety, dignity, respect, accountability, and client engagement.
2. Build and maintain professional relationships with clients while fostering a safe, supportive, and recovery-oriented residential environment.
3. Monitor client activities, interactions, and facility operations to promote safety, security, program compliance, and a positive community living environment.
4. Observe, document, and report changes in client behavior, condition, safety concerns, or program participation to appropriate staff.
5. Educate clients regarding program expectations, agency policies, available resources, daily schedules, and community standards.
6. Encourage client participation in case management services, life skills development, employment, educational opportunities, and other program activities that support self-sufficiency.
7. Respond appropriately to client crises, behavioral concerns, medical emergencies, and other incidents using trauma-informed de-escalation techniques, sound judgment, and established agency procedures.
8. Conduct routine security rounds and facility inspections to identify safety hazards, maintenance needs, security concerns, and policy violations.
9. Maintain continuous awareness of the shelter environment to proactively identify and address safety, security, operational, and client service needs.
10. Monitor building access, resident movement, visitor activity, and common areas to maintain a safe and secure environment.
11. Assist with client admissions, orientations, room assignments, transfers, discharges, and other shelter operations in accordance with established procedures.
12. Prepare client rooms and common areas to support occupancy, program operations, and a welcoming environment.
13. Perform housekeeping, sanitation, laundry, and general facility maintenance duties in accordance with health, safety, licensing, and agency standards.
14. Prepare, serve, and store food in accordance with food safety, sanitation, licensing, and agency requirements.
15. Monitor inventory levels of food, supplies, equipment, program materials, and client necessities, and notify appropriate staff when replenishment is needed.
16. Administer, monitor, document, or assist with client medications in accordance with agency policy, applicable regulations, and assigned responsibilities.
17. Operate agency systems, equipment, communication devices, security systems, and other technology necessary to support shelter operations and maintain accurate records.
18. Complete accurate and timely documentation, including shift reports, incident reports, inspections, logs, client records, medication records (when applicable), and other required documentation.
19. Communicate effectively with clients, coworkers, supervisors, volunteers, community partners, emergency responders, and other service providers to support continuity of care and shelter operations.
20. Collaborate with Case Managers and Program Leadership to support client success and effective program operations.
21. Support a collaborative team environment by assisting coworkers during high-volume periods, responding to changing operational priorities, and contributing to consistent service delivery.
22. Assist with the orientation, onboarding, and on-the-job training of new employees by modeling best practices and sharing operational knowledge as assigned.
23. Safely operate agency vehicles and transport clients when authorized and assigned.
24. Remain at the assigned work location and ensure appropriate shift coverage until properly relieved in accordance with agency procedures.
25. Maintain all required licenses, certifications, and training necessary to perform the essential functions of the position.
26. Use effective communication, conflict resolution, and problem-solving skills to promote a respectful, collaborative, and professional environment for clients, coworkers, volunteers, and visitors.
27. Participate in required meetings, trainings, emergency drills, and professional development activities.
28. Exercise professionalism, accountability, ethical decision-making, flexibility, and sound judgment while representing A New Leaf.
29. Maintain appropriate professional boundaries with clients while treating all individuals with dignity, respect, and compassion.
30. Perform other duties as assigned in support of program, department, and organizational objectives.

Education

• No minimum educational requirement. Relevant work experience, demonstrated skills, lived experience, training, or a combination of education and experience that enables successful performance of the essential functions of the position will be considered.

Experience

• Previous experience working in a homeless shelter, residential program, behavioral health, substance use treatment, social services, customer service, security, healthcare, hospitality, or a related field is preferred.
• Experience working with individuals experiencing homelessness, mental health conditions, substance use disorders, trauma, or other barriers to housing stability is preferred.
• Experience de-escalating conflict, responding to crises, and working effectively in a fast-paced environment is preferred.

Working Conditions / Physical Requirements

• Work is performed onsite within a 24-hour residential shelter environment.
• Regular and direct interaction with clients experiencing homelessness, behavioral health conditions, substance use disorders, trauma, and other complex challenges is required.
• Frequent walking, standing, bending, reaching, and movement throughout the facility and program areas is required.
• Ability to sit, stand, walk, bend, kneel, crouch, reach, push, pull, and perform repetitive movements throughout the workday.
• Ability to occasionally lift, carry, push, or move supplies, donations, food, equipment, or other materials weighing up to 25 pounds independently. Heavier items may require team lifting or mechanical assistance.
• Position requires responding to emergencies, client crises, behavioral incidents, and other unexpected situations while maintaining professionalism, sound judgment, and adherence to agency safety procedures.
• Position involves exposure to environmental conditions associated with providing direct services in a residential shelter. Employees are expected to follow established safety procedures, infection control practices, and agency policies.
• Position requires flexibility to work assigned schedules, which may include days, evenings, weekends, holidays, or overnight shifts (for designated positions), and remaining on duty until properly relieved, as operational needs require.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.

Compliance Requirements

• Must Be At Least 21 Years of Age
• Class One Fingerprint Clearance Card
• DCS Central Registry Background Check
• Drug Screening
• CPR/First Aid Certification
• Therapeutic Options Training
• Valid Unrestricted Driver’s License
• Current Auto Liability Insurance
• 39 Month Motor Vehicle Record
• Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.

Mandated Reporter Requirements

• As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.
• Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse suspected of involving a family member or legal guardian should be reported to child protective services, while other cases should be reported to law enforcement.

Responsible To

Program Manager

Supervisory Responsibilities

None