Program Manager, Pharmacy Solutions

HMSA; Honolulu (HI); On-site; USD 120,000 - 160,000; Full time

Job summary

HMSA in Honolulu, Hawaii seeks an experienced program leader to drive cross-functional Pharmacy initiatives and governance. You will oversee intake processes, stakeholder alignment, and readiness activities to ensure timely delivery of pharmacy programs across the enterprise.

You will lead issue management, governance forums, and executive reporting to inform decisions and accountability across Pharmacy Management and partners.

Responsibilities

• Lead and drive Pharmacy program intake processes and governance across Pharmacy Management teams and key business partners.
• Lead and influence communication, alignment, and decision-making among operational, clinical, analytical, vendor, and business stakeholders.
• Independently assess risks, priorities, dependencies, and operational impacts to recommend action and drive planning, execution, and coordination of pharmacy strategic initiatives and enterprise projects.
• Lead stakeholders through implementation readiness activities and cross-functional planning efforts for pharmacy initiatives, operational changes, and regulatory requirements.
• Guide stakeholders in understanding new processes, expectations, decisions, and implementation timelines to support adoption and accountability.
• Lead Pharmacy issue intake, triage, tracking, escalation, and resolution activities.
• Independently prioritize and route issues for resolution based on risk, urgency, business impact, regulatory implications, and stakeholder needs.
• Drive root cause investigation and recommend corrective or preventive actions to reduce recurrence and improve operational outcomes.
• Manage issue reporting, metrics, escalation trends, and process improvement activities to inform leadership decisions and strengthen accountability.
• Maintain strategic visibility into pharmacy workstreams, organizational priorities, risks, dependencies, and decisions.
• Lead and drive governance forums including Portfolio Review, Issue Management, and other Pharmacy Management operating model meetings.
• Develop executive-level status updates, reporting materials, meeting documentation, and action trackers that support decision‑making and accountability.
• Assess initiative progress, identify risks and barriers, recommend mitigation strategies, and communicate decisions, issues, and next steps to stakeholders.
• Provide transparency and actionable insight across pharmacy leadership and partner organizations to support timely decisions and delivery.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

Job description

Cross-Functional Program Leadership & Execution

• Lead and drive Pharmacy program intake processes and governance across Pharmacy Management teams and key business partners.
• Lead and influence communication, alignment, and decision-making among operational, clinical, analytical, vendor, and business stakeholders.
• Independently assess risks, priorities, dependencies, and operational impacts to recommend action and drive planning, execution, and coordination of pharmacy strategic initiatives and enterprise projects.
• Lead stakeholders through implementation readiness activities and cross-functional planning efforts for pharmacy initiatives, operational changes, and regulatory requirements.
• Guide stakeholders in understanding new processes, expectations, decisions, and implementation timelines to support adoption and accountability.

Enterprise Issue Management and Resolution

• Lead Pharmacy issue intake, triage, tracking, escalation, and resolution activities.
• Independently prioritize and route issues for resolution based on risk, urgency, business impact, regulatory implications, and stakeholder needs.
• Drive root cause investigation and recommend corrective or preventive actions to reduce recurrence and improve operational outcomes.
• Manage issue reporting, metrics, escalation trends, and process improvement activities to inform leadership decisions and strengthen accountability.

Governance & Reporting

• Maintain strategic visibility into pharmacy workstreams, organizational priorities, risks, dependencies, and decisions.
• Lead and drive governance forums including Portfolio Review, Issue Management, and other Pharmacy Management operating model meetings.
• Develop executive-level status updates, reporting materials, meeting documentation, and action trackers that support decision‑making and accountability.
• Assess initiative progress, identify risks and barriers, recommend mitigation strategies, and communicate decisions, issues, and next steps to stakeholders.
• Provide transparency and actionable insight across pharmacy leadership and partner organizations to support timely decisions and delivery.

Other Duties/Functions

• Performs all other miscellaneous responsibilities and duties as assigned or directed.