Program Manager, Pharmacy Solutions

Hawaii Medical Service Association; Honolulu (HI); Hybrid; USD 68,000 - 133,000; Full time

Job summary

Hawaii Medical Service Association in Hawaii seeks a Program Manager within the Pharmacy Solutions team to lead and govern pharmacy initiatives, enterprise intake, issue management, and organizational readiness across a defined area. The role requires strong governance, coordination with Pharmacy Operations and Performance, and stakeholder engagement to ensure on-time delivery of strategic projects.

Primary focus may include portfolio management, enterprise intake, priority setting, issue

Qualifications

• Bachelor's degree and four years of work-related experience or equivalent combination of education and experience.
• Strong interpersonal skills; effective written and verbal communication skills.
• Proficiency in problem solving and data collection, analysis, and interpretation.
• Knowledge and demonstrated application of project and program management practices, including governance, prioritization, risk assessment, stakeholder engagement, and execution oversight.
• Proficiency in development and execution of operational process flows.
• Intermediate working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Cross-Functional Program Leadership & Execution: Lead and drive Pharmacy program intake processes and governance across Pharmacy Management teams and key business partners.
• Enterprise Issue Management and Resolution: Lead Pharmacy issue intake, triage, tracking, escalation, and resolution activities.
• Governance & Reporting: Maintain strategic visibility into pharmacy workstreams, organizational priorities, risks, dependencies, and decisions.
• Other Duties/Functions: Performs all other miscellaneous responsibilities and duties as assigned or directed.

Skills

Interpersonal skills

Written & verbal comms

Problem solving & data analysis

Operational process flows

Microsoft Office proficiency

Education

Bachelor’s degree + 4 years experience

Tools

Microsoft Office

Job description

Hybrid Work Environment - Must reside in Hawaii

Pay Range: $68,0500 - $133,000, position is eligible for an incentive bonus

Note: Individuals typically begin between the minimum to middle of the pay range

The Program Manager is responsible for leading and driving pharmacy-led initiatives, enterprise work intake, issue management activities, and organizational readiness efforts across an assigned area of responsibility. The role independently assesses priorities, risks, dependencies, and operational impacts; recommends appropriate action; and serves as a key liaison between Pharmacy Operations, Pharmacy Performance, Trend Management, and internal and external business partners to ensure pharmacy work is prioritized, governed, tracked, and delivered in alignment with business, regulatory, financial, clinical, and strategic objectives.

Working within the Pharmacy Solutions team, the Program Manager leads governance processes, communication structures, stakeholder engagement, and execution oversight to drive pharmacy initiatives to their intended operational, financial, clinical, and strategic outcomes. Depending on organizational needs, the Program Manager will maintain a primary focus in portfolio management, enterprise intake and prioritization, issue management and resolution, or cross-functional implementation readiness.

The Program Manager is responsible for leading and driving pharmacy-led initiatives, enterprise work intake, issue management activities, and organizational readiness efforts across an assigned area of responsibility. The role independently assesses priorities, risks, dependencies, and operational impacts; recommends appropriate action; and serves as a key liaison between Pharmacy Operations, Pharmacy Performance, Trend Management, and internal and external business partners to ensure pharmacy work is prioritized, governed, tracked, and delivered in alignment with business, regulatory, financial, clinical, and strategic objectives.

Working within the Pharmacy Solutions team, the Program Manager leads governance processes, communication structures, stakeholder engagement, and execution oversight to drive pharmacy initiatives to their intended operational, financial, clinical, and strategic outcomes. Depending on organizational needs, the Program Manager will maintain a primary focus in portfolio management, enterprise intake and prioritization, issue management and resolution, or cross-functional implementation readiness.

Minimum Qualifications

• Bachelor's degree and four years of work-related experience or equivalent combination of education and experience.
• Strong interpersonal skills; effective written and verbal communication skills.
• Proficiency in problem solving and data collection, analysis, and interpretation.
• Knowledge and demonstrated application of project and program management practices, including governance, prioritization, risk assessment, stakeholder engagement, and execution oversight.
• Proficiency in development and execution of operational process flows.
• Intermediate working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, PowerPoint, and Outlook.

Duties and Responsibilities

• Cross-Functional Program Leadership & Execution
  • Lead and drive Pharmacy program intake processes and governance across Pharmacy Management teams and key business partners.
  • Lead and influence communication, alignment, and decision-making among operational, clinical, analytical, vendor, and business stakeholders.
  • Independently assess risks, priorities, dependencies, and operational impacts to recommend action and drive planning, execution, and coordination of pharmacy strategic initiatives and enterprise projects.
  • Lead stakeholders through implementation readiness activities and cross-functional planning efforts for pharmacy initiatives, operational changes, and regulatory requirements.
  • Guide stakeholders in understanding new processes, expectations, decisions, and implementation timelines to support adoption and accountability.
• Enterprise Issue Management and Resolution
  • Lead Pharmacy issue intake, triage, tracking, escalation, and resolution activities.
  • Independently prioritize and route issues for resolution based on risk, urgency, business impact, regulatory implications, and stakeholder needs.
  • Drive root cause investigation and recommend corrective or preventiveactions to reduce recurrence and improve operational outcomes.
  • Manage issue reporting, metrics, escalation trends, and process improvement activities to inform leadership decisions and strengthen accountability.
• Governance & Reporting
  • Maintain strategic visibility into pharmacy workstreams, organizational priorities, risks, dependencies, and decisions.
  • Lead and drive governance forums including Portfolio Review, Issue Management, and other Pharmacy Management operating model meetings.
  • Develop executive-level status updates, reporting materials, meeting documentation, and action trackers that support decision-making and accountability.
  • Assess initiative progress, identify risks and barriers, recommend mitigation strategies, and communicate decisions, issues, and next steps to stakeholders.
  • Provide transparency and actionable insight across pharmacy leadership and partner organizations to support timely decisions and delivery.
• Other Duties/Functions
  • Performs all other miscellaneous responsibilities and duties as assigned or directed.

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