Manager Pharmacy

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 110,000 - 150,000; Full time

Job summary

Geisinger is seeking an experienced pharmacist leader to oversee a defined practice area in a clinical setting. The role focuses on maintaining best-practice standards, patient satisfaction, and efficient medication use workflows.

The position includes evaluating current pharmacy practice, developing new programs, and addressing staff and patient issues as the first-line manager. Strong leadership and collaboration with clinical partners are essential.

Responsibilities

• Performs all pharmacist duties and responsibilities for their practice area.
• Accountable for ensuring that best practice standards of clinical care are maintained, patient satisfaction is optimized, and an efficient medication use process and workflow is achieved.
• Evaluates the department’s current pharmacy practice and makes recommendations.
• Oversees and plans for the development of new programs based on need and opportunity.
• Responsible for addressing and resolving employee and patient issues as first line manager, seeking advice from HR or leadership when necessary.
• Performs all performance management activities for assigned staff.
• Ensures adequate staffing levels and skill mix to support patient care.
• Responsible for staff recruitment and hiring processes in the assigned area.
• Maintains standards of clinical and operational activities and performance metrics.
• Identifies changes in medication utilization and costs and analyzes drivers.
• Collaborates with pharmacists, physicians, and admin partners to address medication utilization issues.
• Contributes to cost containment protocols and therapies.
• Provides input into staffing and financial budgets for assigned areas.
• Communicates and implements activities to educate staff on KPIs.
• Develops operational contingency plans with department leadership when needed.

Job description

• Performs all pharmacist duties and responsibilities for their practice area.
• Accountable for ensuring that ‘best practice’ standards of clinical care are maintained, patient satisfaction is optimized, and an efficient medication use process and workflow is achieved.
• Evaluates the department’s current pharmacy practice and makes recommendations.
• Oversees and plans for the development of new programs based on need and opportunity.
• Responsible, as first line manager, for addressing and resolving employee and patient issues that arise, seeking advice and counsel, when necessary, from Human Resource or departmental leadership, to ensure a satisfactory outcome.
• Performs all performance management activities for assigned staff.
• Ensures adequate staffing levels, skill mix and assignments to support the appropriate provision of patient care.
• Responsible for staff recruitment and hiring processes in assigned area.
• Accountable for maintaining standards, clinical activities, operational activities, and performance metrics that meet clinical, operational and market needs.
• Identifies and analyzes changes in medication utilization and costs including factors driving change trends.
• Works in conjunction with the pharmacists, physicians, and administrative partners to develop processes or programs to address identified issues with medication utilization.
• Contributes to the development of evidence-based, cost containment and cost saving protocols and therapies.
• Responsible for providing input into staffing and financial budgets for their assigned areas.
• Communicates and ensures the implementation of activities and tools that consistently educate and focus staff on key performance indicators.
• Responsible for ensuring the development and implementation of operational contingency plans in concert with the department leadership team as financial or other conditions warrant.
• Ensures compliance of assigned areas and services with accreditation and both regulatory and corporate compliance standards.
• Develops/revises/audits/maintains department policies and procedures.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.