Program Manager, Payments Risk & CX Improvement

Amazon; Seattle (WA); On-site; USD 114,500 - 189,300; Full time

Benefits offered by this job

Equity compensation

Medical benefits

Financial benefits

Job summary

A leading technology company is seeking a Senior Program Manager in Seattle to enhance customer experience through process improvements in the Payments risk space. This role demands extensive cross-functional collaboration, project delivery expertise, and a commitment to operational excellence. Ideal candidates should have over 5 years of experience in program management and team leadership. Competitive salary and benefits are provided.

Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• 5+ years of program or project management experience.

Responsibilities

• Manage partner relations and drive towards operational excellence.
• Deliver progress updates to senior leadership.
• Conduct customer research to design solutions.

Skills

Team management

Cross-functional project delivery

Analytical skills

Process improvement

Education

MBA

Job description

A leading technology company is seeking a Senior Program Manager in Seattle to enhance customer experience through process improvements in the Payments risk space. This role demands extensive cross-functional collaboration, project delivery expertise, and a commitment to operational excellence. Ideal candidates should have over 5 years of experience in program management and team leadership. Competitive salary and benefits are provided.