Program Manager N.F.A.T.C. T.O.P.S. Support Services

Chi-Chack LLC; Arlington (VA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off (11 holidays)

401(k) plan

Job summary

Chi-Chack LLC seeks a Program Manager to deliver NFATC TOPS Support Services, overseeing contract staff, deliverables, and reporting to government leadership. You will ensure quality, security, and accessibility compliance across program outputs and manage multiple training technology projects within the Training Technology and Innovation divisions.

The role emphasizes rigorous oversight, risk management, and a focus on federal contract requirements, metrics, and performance.

Qualifications

• 10+ years of experience in eLearning project, program, or contract management.
• BS/BA degree in Business or training-related field required.
• Minimum 5 years of KPM experience on federal government contracts; PMP/PgMP/PMI-ACP certifications preferred.
• Strong understanding of the digital training business.
• Proven ability to oversee complex programs and manage risk.
• Experience with project planning, monitoring, and financial activities in program mgmt.
• Experience reporting to contracting officers and government leadership.
• Excellent communication skills with metrics-based updates.

Responsibilities

• Serve as primary point of contact for COR and government leadership.
• Direct contract lifecycle from initiation to closeout and ensure obligations met.
• Oversee multiple training development and tech projects across divisions.
• Identify, assess, and mitigate program risks; maintain risk register.
• Provide leadership and performance management for contract staff.
• Deliver formal program updates and reporting to government stakeholders.
• Develop and implement a Quality Control Plan ensuring compliance and standards.
• Other duties as required.

Skills

E-learning program mgmt

Program oversight

Communication skills

Project planning

Risk management

Estimating & scoping

Govt contract mgmt

Analytics & reporting

Education

BS/BA in Business or training-related field

Job description

Position: Program Manager N.F.A.T.C. T.O.P.S. Support Services

Posted: 03/09/2026

Job Title: Program Manager-NFATC TOPS Support Services

Classification: Full-Time

Location: Arlington, Virginia

Travel Required: Possible Travel

This position is contingent on contract award*

About Chi-Chack

Founded in 2007, Chi-Chack specializes in supporting government clients with effective training, education, program management, and operational solutions to enhance mission success. Headquartered in Tacoma, WA, with a nationwide workforce of training professionals and subject matter experts, Chi-Chack is also a Woman Owned Small Business (WOSB).

Position Summary

The Program Manager is responsible for the efficient delivery of all outputs in accordance with contract requirements. This responsibility includes the oversight and performance management of all contract staff, as well as all deliverables and associated reporting. The Position is also responsible for ensuring the quality of all work products and verifying that all activities comply with federal and Department security policies, data protection requirements, and applicable technical and accessibility standards.

Essential Duties And Responsibilities

• Serve as the primary point of contact for the Government's Contracting Officer’s Representative (COR), ensuring a transparent and collaborative partnership.
• Direct the entire contract lifecycle from initiation through closeout, ensuring all contractual obligations, deliverables, and performance standards are met or exceeded.
• Oversee multiple, concurrent training development and technology projects for both the Training Technology and Innovation Division and the Training Design and Development Division.
• Proactively identify, assess, and mitigate program risks and issues, maintaining a risk register and communicating status to all stakeholders.
• Provide direct leadership and performance management for all contract staff.
• Prepare and deliver formal program updates and all required reporting to government leadership and the COR.
• Develop and implement a Quality Control Plan (QCP) to ensure all work products and deliverables meet the highest standards of quality and are fully compliant with federal and Department-specific policies, including security protocols, data protection requirements, and accessibility standards before submission.
• Other tasks as required.

Qualifications, Knowledge And Skill Required

• 10 years of experience in eLearning project, program, or contract management
• BS/BA degree in Business or training-related field
• A minimum of 5 years of KPM experience on federal government service contracts of similar size, value and complexity, as well as a Project Management Professional Certification (PMP), Program Management Professional (PgMP), or PMI Agile Certified Practitioner Certification (PMI-ACP). Alternately, if no certifications are present, there will be a minimum of 7 years of KPM experience on federal government service contracts of similar size, value and complexity
• Demonstrated expert understanding of the digital training business
• Demonstrated ability to perform complex program oversight
• Demonstrated experience with project planning, monitoring, and financial activities related to program management
• Demonstrated creativity and flexibility in when creating estimates, scope, and requirements, as well as throughout the project lifecycle
• Demonstrated experience with government contract management and reporting contract requirements to a contracting officer’s technical representative for the US government
• Demonstrated strong communication skills, including experience briefing government leadership and providing formal program updates with metrics
• Demonstrated understanding of cutting-edge analytics to provide program analysis and accountability to management

Physical And Environmental Requirements

• May be required to use computer screen for extensive periods of time.
• Extended working hours and travel may be necessary.

What We Offer: (benefits vary based on FT, PT, or On-Call status)

• Benefits offered include Medical, Dental, and Vision insurance
• Employer-paid Life insurance, long-term disability and short-term disability
• Paid time off -including 11 Holidays
• Participation in the Chi-Chack LLC 401(k) plan

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Equal Employment Opportunity

Chi-Chack LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other characteristic protected by applicable laws, regulations and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

E-Verify

This company participates in the E-Verify Employment Verification Program.

Background, Credit, and Criminal History Check

Due to the nature of the company’s work, certain positions may require completion of a successful background, credit, and/or criminal history check.