Program Manager (Multiple Positions)

TikTok; New York (NY); On-site; USD 121,000 - 168,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid personal time off

Job summary

TikTok is seeking a Program Manager in New York to oversee governance of internal CRM platforms, aligning data access, training, and analytics with business goals. You will drive cross-functional initiatives and influence the CRM roadmap while adopting scalable practices.

Join a Fast-growing tech team with a focus on data-driven decision making and operational excellence. Domestic travel up to 15% is expected.

Qualifications

• Master's or Bachelor’s in a relevant field with required years of experience.
• Experience in cross-functional program management and data-driven strategies.
• Ability to translate data into actionable plans using SQL/Python/Tableau/Excel.

Responsibilities

• Utilize data analysis to develop governance policies for CRM platforms.
• Design governance strategies aligning CRM with monetization and sales goals.
• Define data access models ensuring data integrity and security.
• Maintain CRM training programs, docs, and adoption playbooks.
• Analyze CRM usage and performance to identify optimization opportunities.
• Develop dashboards to inform leadership on platform effectiveness.
• Lead cross-functional initiatives to improve internal tooling and workflows.
• Translate business requirements into program plans affecting CRM roadmap.
• Evaluate emerging CRM tech and best practices for scalability.

Skills

Project management

Stakeholder mgmt

Risk management

SQL

Python

Tableau

Excel

Agile

Waterfall

Education

Master's degree or foreign equivalent

Bachelor's degree or foreign equivalent

Tools

SQL

Python

Tableau

Excel

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Global Operations

Program Manager (Multiple Positions)

Location:

New York

Employment Type:

Regular

Job Code:

A197767A

Responsibilities

About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.When we create and grow together, the possibilities are limitless.Join us.About the TeamOur team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!ResponsibilitiesUtilize data analysis, modeling and/or other optimization methods to develop and implement governance policies and operating frameworks for an internal CRM platform.Design and execute platform governance strategies that align CRM functionality with monetization, sales, and enterprise operational objectives.Define and manage data access control models to ensure data integrity, security, and appropriate role-based permissions across global user groups.Establish and maintain operational processes for CRM user enablement, including structured training programs, documentation standards, and adoption playbooks.Analyze CRM platform usage data, engagement metrics, and operational performance indicators to identify adoption gaps and optimization opportunities.Develop analytical reporting and dashboards to provide leadership with insights on platform effectiveness, user behavior, and governance compliance.Lead cross-functional program initiatives to improve internal tooling efficiency through workflow optimization and system-level enhancements.Design escalation and support workflows for CRM users, including issue triage, resolution tracking, and root cause analysis of recurring platform issues.Translate business and operational requirements into actionable program plans that influence CRM product roadmap prioritization and feature enhancements.Continuously evaluate emerging CRM technologies and governance best practices to drive process innovation and scalable platform improvements.

Qualifications

QualificationsMust have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Systems, Management, Business Administration, Analytics, Operations Research or a related field, and 1 year of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Systems, Management, Business Administration, Analytics, Operations Research or a related field, and 3 years of related work experience.Of the required experience, must have 1 year of experience in each of the following:Project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies;Managing key stakeholder relationships and gathering feedback to build programs aimed at driving customer revenue, growth, and retention;Managing project or program risk and issues related to meeting deadlines, project schedule, resourcing, or budget by identifying, communicating, and triaging resolution;Translating data using SQL, Python, Tableau, and/or Excel; andPlanning, developing, and executing projects in Waterfall or Agile methodologies.Travel Requirement: Domestic and international travel required up to 15%.Employer: TT Commerce & Global Services LLCType: Full time, 40 hours/weekLocation: New York, NYSalary Range: $120973 - $168000 per year

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request#IND-DNI

Job Information

The base salary range for this position in the selected city is $120973 - $168000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and