Program Manager Manufacturing

Columbia Tech; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company in electromechanical contract manufacturing is seeking a Program Manager to oversee customer engagement across multiple programs. The role includes managing financial goals and metrics of success while ensuring customer satisfaction. Applicants should have a Bachelor's degree in Engineering, with at least 10 years of relevant experience and strong interpersonal and project management skills.

Qualifications

• 10 years Project or Program Management in electromechanical contract manufacturing.
• Ability to manage multiple customer programs.
• Strong communication and interpersonal skills.

Responsibilities

• Lead customer programs to meet financial and satisfaction goals.
• Ensure program success through the customer engagement life-cycle.
• Drive and contribute to expanding new projects/sales opportunities.

Skills

Problem Solving

Interpersonal Skills

Communication

Attention to Detail

Microsoft Excel

Project Management

Education

Bachelor’s Degree in Engineering

Tools

MRP systems

Microsoft Word

Microsoft PowerPoint

Job description

Job Summary

The Program Manager is the primary point of contact for the customer and leads a cross functional team to ensure an exceptional customer experience is realized, as well as meeting internal quality, compliance, and financial goals. The Program Manager is accountable for overall customer program success throughout the full customer engagement life-cycle, from requirements definition, proposal offering, contract negotiations, production launch, validation/qualification testing, final acceptance, and all aspects of ongoing production. Program Managers may be responsible for multiple programs, and programs may consist of single or multiple projects within the program, largely dependent upon size and complexity.

Duties and Responsibilities

Success is measured by business metrics and customer satisfaction. Business metrics may include on-time delivery, quote to cost accuracy, gross margin, excess and obsolete material, inventory turns, RMA management, quality, CAPA management, forecast accuracy, ECO management and turnaround.

Be a compliance advocate and role model.

Primary liaison between customer and company.

Lead customer programs successfully meeting financial goals and customer satisfaction goals.

Lead cross-functional customer meetings and QBRs.

Establishing mutually-agreed upon expectations and renegotiating when required.

Lead sales order entry, confirmation, and maintenance.

Lead a cross functional team in NPI launch , and ongoing production work order release processes.

Collaborate with Planning, Supply Chain, Production, Mfg. Eng., and Quality on meeting on-time delivery, quality, and continuous improvements goals.

Ensure programs are meeting financial goals with respect to GM, BOM accuracy, aging sales orders and work orders, excess and obsolete materials, ECO management and turnaround time, and material liability agreements.

Ensure customer delight, 100% refer-ability, and strong performance on customer satisfaction surveys.

Drive and contribute to expanding new projects/sales opportunities with existing customers.

Qualifications

Bachelor’s Degree preferably in an engineering discipline. Applicable professional experience may be considered in lieu of certain educational requirements.

10 years Project or Program Management in an electromechanical contract manufacturing operation

Demonstrated ability to manage multiple customer programs.

Strong Microsoft Word, Excel, PowerPoint skills.

Experience with MRP systems.

Persuasive communication style/Speaks and presents well

Independent thinker/Make decisions with little guidance but knows when to escalate-Proactive.

Strong Interpersonal Skills/Superior customer service attitude.

Sense of urgency/Ability to prioritize and multitask.

Attention to detail/Excellent organizational skills.

High energy/Works at a faster than average pace.

Focused/Results driven/Accountable.

Strong follow-up/Efficient.

Approachability/Team player.

Ability to motivate others.

Solid problem solver/Speaks with facts.

Working Environment

Generally works in an office environment, but may occasionally be required to perform job duties outside of the typical office setting. Occasional travel required.

Physical Requirements

Interaction with people and technology while either standing or sitting.

Must be able to effectively communicate face-to-face and on the phone.

Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled__

Columbia Tech is an Equal Opportunity Employer. Columbia Tech does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.