Program Manager, Learning Operations

Beacon Roofing Supply, Inc; Coppell (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

PTO, company holidays, and parental leave

Paid training and certifications

Legal assistance and identity protection

Pet insurance

Employee assistance program (EAP)

Job summary

Beacon Roofing Supply, Inc is looking for a Program Manager in Coppell, Texas to oversee the learning intake framework and ensure effective training delivery. You'll manage workflows, support M&A integration, and enhance learning operations in a fast-paced environment.

Candidates should have a background in program management, strong stakeholder management skills, and experience with HR operations. The role offers robust benefits, including 401(k) match and insurance packages.

Qualifications

• Experience in program management, PMO, or HR operations.
• Ability to design and manage structured workflows.
• Experience with intake frameworks and service delivery.

Responsibilities

• Own the end-to-end intake framework for training requests.
• Translate learning demand into structured execution plans.
• Provide reporting on intake and delivery performance.

Skills

Operational discipline

Structured thinking

Stakeholder management

Data reporting skills

Tools

Monday.com

Job description

Overview

QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech‑enabled leader by delivering best‑in‑class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

Position Summary

Program Manager, Learning Operations serves as the owner of the learning intake framework, governance model, and supporting tools that enable consistent and scalable management of training demand across QXO. The role is responsible for designing, maintaining, and overseeing the intake process and decision framework that guides how work is assessed and routed based on complexity, priority, and capacity. This role does not directly determine outcomes, but ensures that the system, criteria, and workflows are functioning effectively, consistently, and transparently. This role brings structure, visibility, and execution discipline across both instructional design and content production. In addition, it plays a key role in supporting M&A integration by translating acquired learning content, systems, and programs into structured execution plans aligned with enterprise standards.

Responsibilities

• Own the end‑to‑end intake framework and tools for all training requests
• Maintain the decision framework guiding routing by complexity, priority, and capacity
• Ensure consistent execution with clear escalation paths and governance
• Translate learning demand into structured execution plans
• Manage timelines, milestones, and cross‑functional dependencies
• Track delivery against strategic objectives and commitments
• Design and continuously refine the intake decision tree and routing logic
• Ensure criteria are clearly defined, documented, and applied consistently
• Monitor effectiveness and recommend improvements based on outcomes
• Assess incoming learning content, systems, and programs from acquisitions
• Develop integration roadmaps aligned to QXO standards and priorities
• Coordinate execution across L&D, HRIS, and shared services
• Leverage HR Operations PMO tools, including Monday.com
• Implement and maintain workflows, SLAs, and tracking mechanisms
• Provide reporting on intake, throughput, and delivery performance
• Serve as interface between HR Operations, L&D, and business stakeholders
• Partner closely with L&D leadership to support strategic priorities
• Drive clarity on processes, roles, and expectations across the operating model
• Clear visibility and control over enterprise learning demand
• Consistent and effective operation of the intake and governance model
• Improved speed, throughput, and predictability of training delivery
• Effective routing of work based on complexity and business impact
• Successful integration of acquired learning programs and content

What you’ll bring

Experience

• Experience in program management, PMO, or HR operations within a complex organization
• Proven ability to design and manage structured workflows and governance models
• Experience with intake frameworks, prioritization models, or service delivery operations
• Experience within learning and development environments and content types
• Experience supporting M&A integration is a strong plus

Skills & Capabilities

• Strong operational discipline and structured thinking
• Ability to design, implement, and manage scalable processes
• Effective stakeholder management and communication skills
• Comfort working with data, reporting, and workflow tools
• Ability to operate in a fast‑paced, evolving environment

What you’ll earn

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

Equal Opportunity Employer

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.