Program Manager: Lead Complex Programs & Customer Success

ROUSH; Livonia (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

STD

LTD

401K

tuition reimbursement

employee referral bonuses

paid vacation

paid holidays

Job summary

ROUSH is seeking a Program Manager to oversee multiple active programs, ensuring financial targets, schedule adherence, and quality standards while coordinating cross-functional teams.

You will mentor project teams, manage scope changes, keep customers informed, and drive continuous improvement through data-driven reviews and effective communication; a bachelor's in business or engineering and 4+ years PM experience are required.

Qualifications

• Bachelor's degree in business or engineering.
• Minimum of 4 years of managing projects and programs.
• Minimum of 2 years of leadership experience.
• Must be legally authorized to work in the United States.
• Knowledge of program management tools (change control, risk identification, phase gate).
• Proven customer relationship skills and effective communication.
• Proficient in MS Office, especially Excel and Project.

Responsibilities

• Manage multiple concurrent programs and meet financial targets.
• Lead, coach, and mentor program teams.
• Plan, schedule, and oversee activities; monitor status.
• Maintain customer relationships for satisfaction and service.
• Manage materials, budgeting, and production for programs.
• Coordinate scope changes with customers and staff.
• Manage program documents in document management systems.
• Ensure adherence to quality, safety, and standards.
• Direct groups that manage subcontractors.
• Develop large program plans and oversee day-to-day build operations.
• Collect data to prepare presentations and reports.

Skills

Program management

Leadership

Communication

Scheduling & planning

Customer relationship management

Microsoft Office

Education

Bachelor's degree in business or engineering

Tools

Microsoft Project

Excel

Word

Google Workspace

Job description

ROUSH is seeking a Program Manager to oversee multiple active programs, ensuring financial targets, schedule adherence, and quality standards while coordinating cross-functional teams.

You will mentor project teams, manage scope changes, keep customers informed, and drive continuous improvement through data-driven reviews and effective communication; a bachelor's in business or engineering and 4+ years PM experience are required.