Program Manager, Key Accounts

Jobtailor; Missouri; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Missouri seeks an experienced account manager to provide exceptional service to large environmental services accounts. You will handle after-hours calls, conduct site visits, waste audits, and address safety concerns while managing highly transactional relationships.

The role focuses on retention, revenue growth and effective problem resolution through clear communication. A Bachelor's degree in Sales/Marketing/Business Admin or equivalent experience is required.

Qualifications

• Requires Bachelor's Degree in Sales, Marketing, Business Administration, or related area.
• Alternatively, High School Diploma/GED with four years of relevant work experience.
• Minimum 2 years of relationship management experience in environmental/waste services.

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.

Skills

Customer Service

Relationship Management

Revenue Growth

Account Management

Bid Work Handling

Site Visits

Waste Audits

Safety Compliance

Education

Bachelor's Degree in Sales/Marketing/Business Administration

High School Diploma/GED with 4 years relevant experience

Job description

• Provide exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct site visits, waste audits, and address safety concerns
• Manage highly transactional accounts
• Establishes and maintains a high level of customer satisfaction
• Communicates to and works to resolve unique customer issues
• Increases revenue and profitability by executing sound plans on retention calls

Requirements

• Bachelor's Degree in Sales, Marketing, Business Administration or similar area of study, or High School Diploma/GED with four years of relevant work experience
• 2 years of relationship management experience in environmental, waste or related service industry

Core Competencies

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction and revenue growth through effective communication and problem resolution.

Highest-signal resume keywords

• Customer Service Excellence
• Relationship Management
• Revenue Growth Strategies
• Waste Audits
• Safety Compliance

ATS Optimization Keywords

Hard Skills

• Customer Satisfaction Management
• Account Management
• Bid Work Handling
• Site Visits
• Waste Audits

Soft Skills

• Effective Communication
• Problem Resolution
• Customer Issue Resolution

Certifications & Qualifications

• Bachelor's Degree in Sales
• Bachelor's Degree in Marketing
• Bachelor's Degree in Business Administration

Industry Keywords

• Environmental Services
• Waste Management
• Transactional Accounts
• Retention Strategies