Program Manager, Key Accounts

Jobtailor; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in Charlotte, NC seeks an Account Manager to deliver exceptional service to large accounts, handle after-hours calls, and conduct site visits including waste audits. You will manage highly transactional accounts and drive revenue through retention strategies and proactive pricing discussions.

The candidate should have a Bachelor’s degree or equivalent experience with 2+ years in relationship management within environmental/waste services, and familiarity with CRM tools like Salesforce.

Qualifications

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree.
• High School Diploma or GED and four (4) years of relevant work experience.
• 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (Salesforce, TEAMS, Outlook, Excel, and MAS).

Education

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree

High School Diploma or GED

4 years of relevant work experience

2 years of relationship management experience in environmental, waste or related service industry

Tools

Salesforce

TEAMS

Outlook

Excel

MAS

Job description

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (Salesforce, TEAMS, Outlook, Excel, and MAS).

Requirements

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

Tools & Technologies

• Salesforce
• TEAMS
• Outlook
• Excel
• MAS