Program Manager, Key Accounts

WM; Lodi (CA); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Holidays

Personal days

Job summary

The Program Manager, Key Accounts at WM, based in the Lodi area, leads high-level service for government and large accounts with travel across northern CA and Reno, NV. The role emphasizes relationship management, retention, and coordinating solutions to meet customer needs.

You will conduct site visits, manage complex accounts, handle bid work, and ensure satisfaction while working from WM's area office in Lodi and traveling as required.

Qualifications

• Requires US work authorization and residence
• Two years of relationship management experience in environmental, waste or related service industry
• Prior administrative or support role experience preferred

Responsibilities

• Provide exceptional customer service to large accounts and manage highly transactional accounts
• Handle bid work and coordinate solution proposals
• Conduct site visits and waste audits; address safety concerns
• Establish and maintain high customer satisfaction; resolve unique issues
• Propose compliant customer solutions and update service agreements
• Utilize WM sales productivity software tools to manage prospects and customers

Skills

Relationship management

Customer service

Account management

Sales

Education

Bachelor's degree in Sales/Marketing/Business Administration

High School Diploma or GED + 4 years experience

Job description

I. Job Summary

The Program Manager, Key Accounts role provides high-level customer service for government and third-party accounts with minimal growth opportunities, such as school districts and large events.

This position will require the employee to conduct customer site visits the majority of the week, including territory wide travel throughout northern CA and Reno, NV, with the rest of the week working from the WM area office in Lodi (day travel with intermittent overnight travel).

II. Essential Duties And Responsibilities

• Provide exceptional customer service to large accounts.
• Handle bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
• Other duties as assigned.

III. Qualifications - Must live and work in the U.S.

• Required Qualifications
• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
• Preferred Qualifications
• Prior administrative experience and experience in a support role highly preferred.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This is a home-office based role.

Pay: The expected base pay range for this hybrid position is $84,700/year - $90,000/year. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for a 15% annual target bonus.

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.