Program Manager, Key Accounts - Southeast MI

Waste Management

Detroit (MI)

Hybrid

USD 85,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Stock purchase plan

401(k) matching

Paid vacation, holidays, and personal

Comprehensive benefits

Job summary

Waste Management is seeking a Program Manager, Key Accounts for southeast Michigan (Detroit area). The role combines remote work with in-person visits in the territory, requiring travel less than 10% overnight.

You will manage large accounts, drive retention, and work to align WM services with customer needs. The position emphasizes relationship management, industry knowledge, and delivering exceptional service to key customers in a B2B setting.

Qualifications

Bachelor's degree in Sales, Marketing, Business Administration or similar or in lieu of degree.
HS diploma or GED with four years of relevant work experience.

Responsibilities

Provide exceptional customer service to large accounts.
Handle after-hours calls and bid work.
Conduct site visits, waste audits, and address safety concerns.
Manage highly transactional accounts.
Establish and maintain a high level of customer satisfaction.
Communicate to resolve unique customer issues.
Increase revenue by retention planning and profitability improvements.
Match WM services to customer needs and discuss pricing and strategies.
Propose compliant customer solutions and update service agreements.
Use WM sales productivity software tools.

Skills

Relationship management

B2B sales

Prospecting

Customer service

Education

Bachelor's degree in Sales/Marketing/Business Administration or similar

High School Diploma or GED + 4 years experience

Job description

Program Manager, Key Accounts - Southeast MI

and 1 more

Job Description

Quick Snapshot

The Program Manager, Key Accounts will cover a large territory in southeast Michigan, mainly focused on the Detroit area. While it will mostly be work from home, candidates must live in the territory to visit customers in person when needed, with less than 10% overnight travel expected. This position is focused on account managementand retention of existing customers.Prior outside / field sales experience in a business to business (B2B) setting will be preferred.

I. Job Summary

The Program Manager, Key Accounts role provides high-level customer service for large accounts with minimal growth opportunities.

II. Essential Duties and Responsibilities

Provide exceptional customer service to large accounts.

Handle after-hours calls and bid work.

Conduct site visits, waste audits, and address safety concerns.

Manage highly transactional accounts.

Establishes and maintains a high level of customer satisfaction.

Communicates to and works to resolve unique customer issues.

Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability

Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.

Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

Updates and secures customer service agreements.

Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

III. Qualifications

A. Required Qualifications

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree

High School Diploma or GED (accredited) and four (4) years of relevant work experience.

2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

About Us

ABOUT WM

WM (WM.com ) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

About the Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Job Info